Senior Business Director, Customer Data Strategy

Capital One Financial

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
McLean, VARichmond, VANew York, NY
Salary
$269,600–$307,700 / yr
Posted
25 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $212k
This role $289k
$151k most similar roles pay here $324k

This role pays more than 92% of similar roles. Most pay $169,425–$254,793 — the shaded band above. At the midpoint, this role pays about $289k versus about $212k for comparable roles.

Based on 240 similar postings.

Employer

About Capital One Financial

Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking

Capital One Financial currently has 998 open roles on FindRole.

Listed pay typically runs $197,300–$225,100 across 992 roles with salary data.

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View all roles at Capital One Financial

At a glance

TL;DR · Senior Business Director, Customer Data Strategy

Sr. Business Director, Customer Data Strategy serves as a strategic leader within the Customer Data team, owning the end-to-end development of a high-visibility data product strategy. The role focuses on sharpening insights, refining segmentation, and personalizing decision-making at the individual customer level to improve marketing and servicing. Key responsibilities include developing pricing strategies for lending products, leading direct-to-consumer marketing efforts, and driving improvements in credit performance by connecting future consumer trends to historical behavior through risk models. The successful candidate will manage and mentor a team of analysts while collaborating with IT, Sales, and Finance departments. Required competencies include quantitative and qualitative analysis, financial modeling, economic forecasting, and project management. This role addresses the business challenge of navigating shifting consumer and regulatory demands by leveraging data-driven insights to enhance customer value and drive growth.

What you'll do

  • Own the end-to-end development of a high-visibility data product strategy to improve customer segmentation and personalization.
  • Develop business strategies that drive growth, profitability, and competitive success amidst changing consumer and regulatory demands.
  • Manage, coach, and mentor a team of analysts to develop talent and ensure retention.
  • Implement new product and pricing strategies for various lending products while leading related data modeling and analytics.
  • Lead direct-to-consumer marketing efforts and create targeted insights to design new customer experiences.
  • Improve credit performance by connecting consumer trends to historical behavior and creating risk models.
  • Manage the execution of business requirements and oversee multiple projects and programs concurrently.

What we're looking for

  • Master's Degree (preferred).
  • At least 5 years of experience performing quantitative analysis.
  • At least 5 years of experience performing qualitative analysis.
  • At least 3 years of experience performing people management.
  • At least 3 years of experience performing project management.
  • 3+ years of experience in product development (preferred).
  • 3+ years of experience in financial modeling or economic forecasting (preferred); previous consulting experience is a plus (preferred).

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