Solutions Architect

Apple Inc

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Quick summary

Work type
On-site
Location
Sunnyvale, CA
Salary
$175,500–$311,700 / yr
Posted
41 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $214k
This role $244k
$149k most similar roles pay here $329k

This role pays more than 76% of similar roles. Most pay $184,750–$243,600 — the shaded band above. At the midpoint, this role pays about $244k versus about $214k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1984 open roles on FindRole.

Listed pay typically runs $175,000–$277,600 across 1590 roles with salary data.

Most-posted roles

View all roles at Apple Inc

At a glance

TL;DR · Solutions Architect

As a Solutions Architect, AppleCare Technologies, you will serve as a strategic advisor and collaborator to business and engineering partners to develop and optimize AppleCare support systems and contact delivery infrastructure. You will lead the design, development, and deployment of integrated systems architectures, while establishing best practices for routing, outbound, and contact delivery technologies. Your daily work involves creating multi-year technology roadmaps, managing cross-functional projects, and evaluating emerging technologies like Agentic Workflows, AI, and Machine Learning. The role requires expertise in high-availability cloud environments, large-scale migrations, and enterprise architecture. Preferred technical skills include Python, Perl, shell scripting, SQL, Splunk, Grafana, and network fundamentals such as TCP/IP, DNS, and VoIP technologies like WebRTC and SIP to ensure resilient, secure systems that meet the demands of modern customer support infrastructure.

What does a Solutions Architect earn in California?

Median $235750 from 45 postings across 8 companies.

See salary data

What you'll do

  • Design and deploy contact delivery infrastructure, integrated systems architectures, and critical projects for the AppleCare Support business.
  • Develop multi-year technology roadmaps for contact centers and support systems in collaboration with engineering and business partners.
  • Establish enterprise system architecture standards, best practices, and design patterns to ensure scalable and secure platforms.
  • Lead cross-functional pilots and projects to improve routing, infrastructure, and business configuration capabilities.
  • Analyze the impact of business initiatives on infrastructure and propose technical solutions to resolve misalignments.
  • Define technical requirements and perform analysis for contact delivery and customer support system technology projects.
  • Identify emerging technologies and lead pilot programs to evaluate their potential for future integration into AppleCare systems.
  • Drive system visibility, continuous improvement strategies, and enterprise architecture initiatives.

What we're looking for

  • Bachelor's degree in Engineering, Computer Science, or equivalent work experience.
  • 5+ years of experience leading, designing, or architecting infrastructure technology projects including Contact Center and CRM systems.
  • Experience designing or supporting enterprise applications in highly-available cloud environments.
  • Experience with large-scale integrated technology migrations such as on-prem to cloud or system refreshes.
  • Experience with Agentic Workflows, AI, and Machine Learning technologies.
  • Strong organization, project management, and analytical thinking skills to translate analysis into action.
  • Excellent written, verbal, and interpersonal communication skills to build cross-functional partnerships.
  • Preferred experience with Python, SQL, Splunk, Grafana, VoIP technologies, and automated contact delivery systems.

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