Solutions Architect

Apple Inc

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Quick summary

Work type: On-site
Location: Sunnyvale, CA
Salary: $175,500–$263,800 / yr
Posted: 54 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

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Salary context

Competitive pay

How this pay compares to similar roles

Similar $218k

This role $220k

$158k $290k

below market most similar roles pay here above market

This role pays more than 52% of similar roles. Most pay $191,400–$243,600 — the blue band above. At the midpoint, this role pays about $220k versus about $218k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3497 open roles on FindRole.

Listed pay typically runs $174,149–$277,600 across 2702 roles with salary data.

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At a glance

TL;DR · Solutions Architect

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JOB TITLE: Solutions Architect, AppleCare Technologies The Solutions Architect, AppleCare Technologies, serves as a strategic advisor and collaborator within the AppleCare Technologies team. This role involves leading the design, development, and deployment of contact delivery infrastructure and integrated systems architectures for the AppleCare Support business. You will build multi-year system architecture roadmaps, lead R&D projects, and establish best practices for routing and outbound infrastructure. Key responsibilities include performing technical analysis, managing large-scale migrations, and identifying emerging technologies. Required skills include experience with Agentic Workflows, AI, Machine Learning, and cloud environments. Preferred technical proficiencies include Python, SQL, Splunk, Grafana, and VoIP technologies like WebRTC and SIP. You will solve complex business problems by ensuring resilient, secure, and scalable support systems that meet evolving customer demands.

What does a Solutions Architect earn in California?

Median $235750 from 57 postings across 11 companies.

See salary data

Skills

CRM Python Perl SQL Splunk Grafana Genesys VoIP WebRTC SIP TCP/IP DNS Routing Machine Learning AI Agentic Workflows Data Warehouse

What you'll do

Lead the design, development, and deployment of contact delivery infrastructure and integrated systems architectures.
Develop multi-year technology roadmaps for contact centers and support systems in collaboration with engineering and business partners.
Establish enterprise system architecture standards, best practices, and design patterns to ensure scalable and secure solutions.
Design and implement cross-functional routing pilots and projects to achieve specific business outcomes.
Analyze the impact of business initiatives on infrastructure and propose technical solutions for any identified misalignments.
Define technical requirements and perform analysis for contact delivery and customer support system technology projects.
Identify emerging technologies and lead pilot programs to evaluate their potential for future integration into AppleCare systems.
Drive system visibility, continuous improvement, and enterprise architecture strategies across the support landscape.

What we're looking for

Bachelor's degree in Engineering, Computer Science, or equivalent work experience.
5+ years of experience leading, designing, or architecting infrastructure technology projects including Contact Center and CRM systems.
Experience designing or supporting enterprise applications in highly-available cloud environments.
Experience with large-scale integrated technology migrations such as on-prem to cloud or system refreshes.
Experience with Agentic Workflows, AI, and Machine Learning technologies.
Strong organization, project management, and interpersonal communication skills.
Preferred experience automating tasks with Python, Perl, shell, or other automation tools.
Preferred experience with data analytics, monitoring systems (SQL, Splunk, Grafana), and VoIP/telephony infrastructure.