Solutions Architect

Apple Inc

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Sunnyvale, CA
Salary
$175,500–$263,800 / yr
Posted
8 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $214k
This role $220k
$153k most similar roles pay here $291k

This role pays more than 52% of similar roles. Most pay $184,750–$243,600 — the shaded band above. At the midpoint, this role pays about $220k versus about $214k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1984 open roles on FindRole.

Listed pay typically runs $175,000–$277,600 across 1590 roles with salary data.

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At a glance

TL;DR · Solutions Architect

As a Solutions Architect, AppleCare Technologies, you will serve as a strategic advisor and collaborator to business and engineering partners to develop and implement the contact delivery infrastructure and support systems for the AppleCare Support business. You will lead the design of integrated system architectures, manage multi-year technology roadmaps, and oversee R&D projects, pilots, and capital projects focused on routing and outbound infrastructure. The role requires expertise in high-availability cloud environments, large-scale migrations, Agentic Workflows, AI, and Machine Learning technologies. Preferred technical skills include Python, Perl, shell scripting, SQL, Splunk, Grafana, and VoIP technologies like WebRTC and SIP. You will solve complex problems regarding enterprise system architecture to ensure resilient, secure systems while navigating ambiguity to drive consensus on infrastructure improvements for the customer support landscape.

What does a Solutions Architect earn in California?

Median $235750 from 45 postings across 8 companies.

See salary data

What you'll do

  • Lead the design, development, and deployment of contact delivery infrastructure and integrated systems architectures.
  • Develop multi-year technology roadmaps for contact centers and support systems in collaboration with engineering and business partners.
  • Establish enterprise system architecture standards, best practices, and design patterns to ensure scalable and secure solutions.
  • Design and implement cross-functional routing pilots and projects to achieve specific business outcomes.
  • Analyze the impact of business initiatives on infrastructure and propose technical solutions for any identified misalignments.
  • Define technical requirements and perform analysis for contact delivery and customer support system technology projects.
  • Identify emerging technologies and lead pilot programs to evaluate their potential for future integration into AppleCare systems.
  • Drive system visibility, continuous improvement, and enterprise architecture strategies across the support landscape.

What we're looking for

  • Bachelor's degree in Engineering, Computer Science, or equivalent work experience.
  • 5+ years of experience leading, designing, or architecting infrastructure technology projects including Contact Center and CRM systems.
  • Experience designing or supporting enterprise applications in highly-available cloud environments.
  • Experience with large-scale integrated technology migrations such as on-prem to cloud or system refreshes.
  • Experience with Agentic Workflows, AI, and Machine Learning technologies.
  • Strong organization, project management, and interpersonal communication skills.
  • Preferred experience automating tasks with Python, Perl, shell, or other automation tools.
  • Preferred experience with data analytics, monitoring systems (SQL, Splunk, Grafana), and VoIP/telephony infrastructure.

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