Senior Solution Architect, Collaboration Tools

PNC

Quick summary

Work type
On-site
Location
Pittsburgh, PAStrongsville, OHDenver, CODallas, TX
Salary
$80,000–$185,150 / yr
Posted
6 days ago
Nearby
99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $192k
This role $133k
$63k most similar roles pay here $243k

This role pays less than 92% of similar roles. Most pay $164,541–$220,125 — the shaded band above. At the midpoint, this role pays about $133k versus about $192k for comparable roles.

Based on 240 similar postings.

Employer

About PNC

PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.

PNC currently has 181 open roles on FindRole.

Listed pay typically runs $86,250–$172,500 across 71 roles with salary data.

Most-posted roles

View all roles at PNC

At a glance

TL;DR · Senior Solution Architect, Collaboration Tools

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As a Senior Solution Architect at PNC's Technology organization, you will design and implement enterprise collaboration solutions centered on Microsoft Teams and Microsoft Teams Rooms, requiring deep technical expertise in unified communications. Your day-to-day responsibilities include architecting policies and governance frameworks, deploying hardware and peripherals, automating administrative tasks with PowerShell scripting, and resolving high-severity incidents under strict SLAs using tools like CQD and Power BI. You will leverage Azure services such as Entra ID and Intune for identity management and security controls while collaborating closely with internal stakeholders and vendors to ensure seamless integrations with platforms like Zoom and WebEx. This role demands extensive experience in Microsoft Teams, PSTN integration, and advanced troubleshooting skills, along with strong vendor management and communication abilities.

Skills

Microsoft Teams Azure PowerShell Microsoft Graph API ServiceNow CQD Power BI Zoom WebEx IPTV Digital Signage Conditional Access Policies Entra ID Azure Autopilot Intune SIP Trunks Session Border Controllers Fiddler Wireshark

What you'll do

  • Architect and design enterprise collaboration solutions centered on Microsoft Teams.
  • Define and enforce Teams policies, configurations, and governance frameworks.
  • Design and support integrations with Zoom, WebEx, IPTV, and digital signage solutions.
  • Utilize PowerShell scripting to automate administrative tasks for system optimization.
  • Monitor service health using Call Quality Dashboard (CQD) and analytics tools.
  • Resolve high-severity production incidents under strict SLA requirements.

What we're looking for

  • Minimum 5 years of experience in unified communications or collaboration technologies.
  • Proven hands-on expertise with Microsoft Teams and related platforms.
  • Strong knowledge of Azure services including Entra ID, Autopilot, and Intune.
  • Advanced proficiency in PowerShell scripting and Microsoft Graph API.
  • Extensive experience with Teams Voice, PSTN integration, and Session Border Controllers.
  • Familiarity with ITSM tools such as ServiceNow for incident management.
  • Excellent troubleshooting skills using CQD, Power BI, and call quality metrics.

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