Software Engineering Lead, Development Support

PNC

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Employment
Full-time
Posted
51 days ago
Freshness
Confirmed live yesterday

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Similar $178k
$116k $243k
below market most similar roles pay here above market

This listing doesn't post a salary. Most similar roles pay $154,600–$201,700.

Based on 240 similar postings.

Employer

About PNC

PNC is one of the largest diversified financial services institutions in the U.S., based in Pittsburgh, PA, it provides retail banking, corporate banking, and asset management.

PNC currently has 168 open roles on FindRole.

Listed pay typically runs $91,000–$172,500 across 21 roles with salary data.

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At a glance

TL;DR · Software Engineering Lead, Development Support

JOB TITLE: Software Engineering Lead - Development Support (Tempus) As a Software Engineering Lead within the Tempus Technologies organization, you will lead a team of Development Support Engineers providing advanced Tier 4/L3 support for critical applications. You will manage complex production issues, perform root cause analysis, and mentor engineers across remote and offshore locations. Your daily work involves troubleshooting issues across application, infrastructure, database, and cloud layers while contributing to software development, code reviews, and architectural discussions. You will utilize a diverse technology stack including .NET, Windows Server, IIS, and Microsoft Azure. The role requires expertise in DevOps practices, CI/CD pipelines, APIs, and distributed systems to ensure platform reliability and operational excellence. You will solve technical challenges within the domain of secure point-of-sale payment integration technology and custom-ready software solutions.

What you'll do

  • Lead, mentor, and develop a team of Development Support Engineers.
  • Serve as the primary escalation point for critical customer and production issues.
  • Own Tier 4/Level 3 support processes for critical applications and services.
  • Troubleshoot complex issues across application, infrastructure, database, cloud, and integration layers.
  • Perform hands-on software development, debugging, and architectural code reviews.
  • Design and implement automation tools to reduce support burden and improve system resiliency.
  • Drive root cause analysis and implement long-term corrective actions for production incidents.
  • Establish and improve support playbooks, monitoring strategies, and operational procedures.

What we're looking for

  • Bachelor's degree or a comparable combination of education, job-specific certifications, and experience.
  • 3+ years of relevant or direct industry experience.
  • Proven experience providing advanced L3/Tier 4 support for enterprise applications.
  • Strong software development background with experience troubleshooting and resolving production issues.
  • Experience mentoring engineers and leading technical initiatives.
  • Knowledge of Windows Server, IIS, .NET, Azure, and cloud-based application architectures.
  • Experience with databases, APIs, distributed systems, and integration technologies.
  • Knowledge of DevOps practices, CI/CD pipelines, monitoring, and observability tools.

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