Software Engineering Group Manager

What you'll do

• Provide technical leadership for production support and serve as an escalation point for complex production issues.
• Manage multiple development projects and application support functions for a major business segment.
• Implement proactive and preventative reliability practices to improve service performance and operational resiliency.
• Enhance monitoring and observability capabilities to reduce customer impact and improve system transparency.
• Reduce operational toil by driving automation initiatives across infrastructure, platforms, and applications.
• Oversee batch and ETL monitoring, recovery processes, and system analysis for logs and metrics.
• Participate in an on-call leadership rotation to support critical production services and high-severity incidents.
• Allocate resources and manage the application development life cycle to ensure high-quality system implementation.

What we're looking for

• Bachelor's degree is required, though a comparable combination of education, certifications, and experience may be considered.
• Master's degree, PhD, or certifications are desirable.
• At least 8 years of industry-relevant experience is typically required.
• At least 5 years of prior management experience is typically required.
• Proven leadership experience with a moderate to large scope of responsibility is required.
• Preferred skills include Communication, Project Management, QA, Site Reliability Engineering, Software Development, SDLC, Stakeholder Management, System Designs, Team Leadership, Technical Architecture, and Version Control.
• Competencies include Application Delivery Process, Client/Server, Object-Oriented Development, Application Development Tools, Localization, IT Environment, and Software Process Improvement.
• Must be able to provide after-hours operational leadership and participate in an on-call leadership rotation.