Software Engineer, Customer Service Platform

Netflix

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$388,000–$558,000 / yr
Employment
Full-time
Posted
71 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $175k
This role $473k
$52k $612k
below market most similar roles pay here above market

This role pays more than 99% of similar roles. Most pay $151,000–$199,625 — the blue band above. At the midpoint, this role pays about $473k versus about $175k for comparable roles.

Based on 240 similar postings.

Employer

About Netflix

Netflix is the world''s leading streaming entertainment service, offering a vast library of TV series, films, documentaries, and original content to subscribers in over 190 countries. Industry: Streaming Entertainment & Media

Netflix currently has 179 open roles on FindRole.

Listed pay typically runs $436,000–$700,000 across 123 roles with salary data.

Most-posted roles

View all roles at Netflix

At a glance

TL;DR · Software Engineer, Customer Service Platform

Role Posting Log in to save

Software Engineer - Customer Service Platform The Software Engineer - Customer Service Platform joins the Customer Service Platform team to build a maintainable, scalable, and resilient technology ecosystem. This role focuses on the help center sub team, where you will ideate, build, test, and deploy robust features for a next-generation consumer-facing help center experience serving tens of millions of annual visitors. You will work on a modern hybrid architecture that integrates vendor solutions and internal tools, specifically focusing on operational efficiency and Generative AI adoptions. Key responsibilities include collaborating with engineering sister teams and stakeholders to deliver end-to-end solutions. Required skills include TypeScript, JavaScript, React, GraphQL, gRPC, REST, and AWS. You must possess knowledge of data structures, DB schema design, and modern design patterns to handle massive traffic and complex orchestrations.

What does a Software Engineer earn in Remote?

Median $208800 from 354 postings across 50 companies.

See salary data

Skills

TypeScript JavaScript React AWS GraphQL gRPC res t Generative AI Distributed Systems Data Structures DB Schema Design WebView Cloud Computing ML

What you'll do

  • Build and deploy robust features for a next-generation consumer-facing help center.
  • Develop scalable and resilient technology solutions using a modern hybrid architecture.
  • Integrate vendor solutions with in-house systems to manage metadata and operations.
  • Implement Generative AI initiatives to improve customer service efficiency and experience.
  • Design and maintain high-volume, consumer-grade in-app webView experiences.
  • Participate in an on-call rotation to support production services and ensure reliability.
  • Manage data structures and database schema designs for large-scale traffic.
  • Execute A/B tests and event instrumentations to meet technical and business objectives.

What we're looking for

  • Solid experience with TypeScript or JavaScript.
  • Solid experience with modern UI frameworks such as React.
  • Experience with API technologies such as GraphQL, gRPC, and REST.
  • Experience with cloud computing platforms like Amazon Web Services.
  • Solid knowledge of data structures, DB schema design, and modern design patterns.
  • Experience with AB test experiments and events instrumentations.
  • Experience serving high volume consumer facing traffic (preferred).
  • Experience building WebView based web applications (preferred).

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