Voice Platform Software Engineer, Customer Systems

Apple Inc

Actively hiring
Austin, TX Posted 9 days ago
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At a glance

AI generated

TL;DR

As a Voice Platform Software Engineer at the Customer Systems team, you will design and develop highly scalable voice infrastructure and real-time communication services used in high-volume customer interaction environments. Your day-to-day responsibilities include building and maintaining software services for SIP signaling, media control, routing, and session management using C or C++. You will collaborate closely with cross-functional teams to troubleshoot complex issues related to voice quality, signaling, and distributed systems while improving platform scalability and resiliency. The role requires expertise in WebRTC, VoIP technologies, cloud-native architectures, and container technologies such as Docker and Kubernetes, along with a strong understanding of networking fundamentals including TCP/IP, HTTP, TLS, and load balancing. This position is integral to driving innovation in modern communication technologies for global customer engagement experiences.

Skills

C C++ SIP WebRTC Kubernetes Docker RTP FreeSWITCH Kafka Redis CI/CD

What you'll do

  • Design and develop scalable voice and real-time communication platform components.
  • Build and maintain software services for SIP signaling, media control, routing, and session management.
  • Troubleshoot and resolve complex issues related to voice quality, signaling, media flows, and distributed systems.
  • Improve platform scalability, resiliency, observability, and operational efficiency.
  • Contribute to automation, monitoring, and deployment tooling for voice platform services.

What we're looking for

  • 3+ years of software development experience in C or C++
  • Design and develop scalable voice and real-time communication platform components
  • Troubleshoot complex issues related to voice quality, signaling, media flows, and distributed systems
  • Strong understanding of networking fundamentals including TCP/IP, HTTP, TLS, and load balancing
  • Experience with WebRTC, VoIP technologies, and SIP protocols
  • Familiarity with cloud-native architectures and container technologies like Docker or Kubernetes

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 255 open roles on FindRole.

Listed pay typically runs $171,600–$272,100 across 182 roles with salary data.

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