Software Development Engineer in Test, Customer Systems

Apple Inc

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: Austin, TX
Posted: 2 days ago
Freshness: Confirmed live 2 days ago
Nearby: 99+ roles within 25 mi

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Similar $173k

$135k $210k

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Based on 240 similar postings.

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About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3542 open roles on FindRole.

Listed pay typically runs $166,600–$277,600 across 2744 roles with salary data.

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At a glance

TL;DR · Software Development Engineer in Test, Customer Systems

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The Software Development Engineer in Test, Customer Systems joins the Customer Experience Engineering team within the Information Systems and Technology organization. This role focuses on ensuring the quality of customer support experiences, including contact center operations, the Genius Bar software, and the AppleCare online support platform. You will design, analyze, and certify support apps by crafting testing charters, authoring test scenarios, and executing functional, performance, and stability testing. Key responsibilities include writing and reviewing automation scripts, performing root cause analysis on defects, and collaborating with cross-functional engineering and product teams. Required skills include software quality assurance experience, proficiency in Java or Python, and hands-on experience building test frameworks using RestAssured or Selenium. Preferred expertise includes testing iOS native and Safari-based web applications and using JMeter or Gatling.

Skills

Java Python RestAssured Selenium JMeter Gatling iOS Safari Performance Testing Scalability Testing Root Cause Analysis Test Automation AI-driven Testing

What you'll do

Craft robust testing charters based on an understanding of new and existing feature implementations.
Author and execute functional, performance, and stability test scenarios and plans.
Write and review automated test scripts using frameworks like RestAssured or Selenium.
Identify and report defects with first-level root cause analysis and consistent reproduction steps.
Perform load, stress, and scalability testing using tools like JMeter or Gatling.
Participate in the design, analysis, and certification of customer support applications.
Drive quality efforts by collaborating with test automation, product management, and engineering teams.

What we're looking for

4+ years of experience in software quality assurance testing.
Experience as a team lead (preferred).
Hands-on experience building and maintaining test frameworks using tools such as RestAssured or Selenium.
Proficiency in one or multiple languages such as Java or Python.
Experience testing iOS native and Safari-based web applications (preferred).
Experience with performance testing tools like JMeter or Gatling and load/stress/scalability testing practices (preferred).
Knowledge of AI-driven testing tools (preferred).