Software Application Support Engineer, Retail & Marcom Engineering

Apple Inc

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Sunnyvale, CA
Salary
$150,400–$225,300 / yr
Posted
79 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $165k
This role $188k
$121k most similar roles pay here $236k

This role pays more than 73% of similar roles. Most pay $137,500–$192,625 — the shaded band above. At the midpoint, this role pays about $188k versus about $165k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1984 open roles on FindRole.

Listed pay typically runs $175,000–$277,600 across 1590 roles with salary data.

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At a glance

TL;DR · Software Application Support Engineer, Retail & Marcom Engineering

The Software Application Support Engineer, Retail & Marcom Engineering joins the IS&T team to support internal tools by troubleshooting issues and communicating with users and stakeholders. This role involves creating, reviewing, and modifying application documentation, answering user questions, and collaborating with development teams to provide technical solutions while helping define standard practices and procedures. The position requires a candidate who can identify root causes from diverse data sources like logs, telemetry, and customer feedback. Technical requirements include basic coding knowledge of the Ruby on Rails framework, proficiency with MySQL and Postgres databases, and experience with monitoring tools such as Splunk. The role focuses on the technical infrastructure behind retail systems and marketing communications, specifically addressing the complexities of advertising, production, social, and operations technology to ensure seamless consumer experiences across various platforms.

What you'll do

  • Troubleshoot and resolve issues within Marcom's internal tools and systems.
  • Communicate directly with users and stakeholders to address their technical questions.
  • Create, review, and modify documentation regarding application usage and procedures.
  • Collaborate with the development team to identify and implement technical solutions.
  • Identify root causes of system issues using logs, telemetry, and customer feedback.
  • Define and evolve standard practices and procedures for the support engineering team.
  • Monitor systems and ensure security best practices are followed across platforms.

What we're looking for

  • Minimum of 5 years of relevant work experience.
  • Bachelor's degree in Computer Science, Computer Engineering, or equivalent related work experience.
  • Basic coding knowledge of the Ruby on Rails framework.
  • Proven knowledge of MySQL and Postgres databases.
  • Ability to identify root causes from diverse data sources like logs, telemetry, and customer feedback.
  • Understanding of security best practices and vulnerabilities.
  • Experience with monitoring tools such as Splunk.
  • Strong organizational skills and ability to work in a fast-paced environment with multiple weekly releases.

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