Software Application Support Engineer, Retail Engineering

Apple Inc

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Quick summary

Work type: On-site
Location: Sunnyvale, CA
Salary: $150,400–$225,300 / yr
Posted: 131 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Above market

How this pay compares to similar roles

Similar $173k

This role $188k

$133k $235k

below market most similar roles pay here above market

This role pays more than 68% of similar roles. Most pay $142,500–$202,800 — the blue band above. At the midpoint, this role pays about $188k versus about $173k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 3497 open roles on FindRole.

Listed pay typically runs $174,149–$277,600 across 2702 roles with salary data.

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At a glance

TL;DR · Software Application Support Engineer, Retail Engineering

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The Software Application Support Engineer, Retail Engineering joins a distributed team supporting the Apple Online Store, a multi-channel elite eCommerce platform. This technical role involves providing support to business and core engineering teams by prioritizing and fixing production defects, managing incident mitigation, and participating in on-call rotations. The engineer will assess production monitoring needs, conduct root cause analysis, debug sophisticated production issues, and maintain support documentation. Key responsibilities include knowledge transition from engineering teams and implementing automation to unblock the business. Required technical skills include coding knowledge in Java, Scala, or related frameworks, along with strong PL/SQL knowledge. Preferred competencies include NoSQL databases, Unix Shell Scripting, cloud infrastructure like AWS, and experience with Splunk or other APM tools to solve complex eCommerce platform problems.

Skills

Java Scala PL/SQL NoSQL Unix Shell Scripting AWS Splunk APM Monitoring Alerting Automation RCA Incident Mitigation

What you'll do

Partner with engineering teams to prioritize and fix production defects.
Support ongoing incident mitigation during non-standard hours and on-call rotations.
Take knowledge transitions from engineering teams for new production rollouts.
Assess and implement production monitoring and alert setups.
Triage incidents based on impact and implement mitigation steps to unblock the business.
Conduct Root Cause Analysis (RCA) and log defects for engineering prioritization.
Automate tasks, maintain support documentation, and debug sophisticated production issues.

What we're looking for

3+ years of software engineering or application support experience in a large-scale environment.
Coding knowledge in Java, Scala, or related Java frameworks.
Strong knowledge of PL/SQL.
BS degree or equivalent experience in CS or a related field.
Strong problem-solving and critical thinking skills to solve complex problems (preferred).
Skills and experience in monitoring, alerting, fault analysis, and automation (preferred).
Knowledge of NoSQL databases and Unix Shell Scripting (preferred).
Working experience on cloud infrastructure like AWS and experience with Splunk or other APM tools (preferred).

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