Software Application Support Engineer, Retail Engineering

Apple Inc

Quick summary

Work type: On-site
Location: Sunnyvale, CA
Salary: $147,400–$220,900 / yr
Posted: 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $176k

This role $184k

$125k most similar roles pay here $231k

This role pays more than 55% of similar roles. Most pay $135,000–$217,181 — the shaded band above. At the midpoint, this role pays about $184k versus about $176k for comparable roles.

Based on 240 similar postings.

Employer

About Apple Inc

Apple Inc. is a multinational technology company known for designing and manufacturing consumer electronics, software, and online services, including the iPhone, Mac, iPad, and App Store. Industry: Consumer Electronics & Software

Apple Inc currently has 1816 open roles on FindRole.

Listed pay typically runs $162,500–$272,100 across 1473 roles with salary data.

Most-posted roles

View all roles at Apple Inc

At a glance

TL;DR · Software Application Support Engineer, Retail Engineering

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As a Software Application Support Engineer at Retail Engineering, you will join a dynamic team supporting the Apple Online Store, a sophisticated eCommerce platform. Your role involves partnering with engineering teams to prioritize and resolve production defects while working non-standard hours to mitigate ongoing incidents. You will share on-call responsibilities, take knowledge transitions from engineering teams for new changes, assess monitoring needs, triage incidents, conduct root cause analysis, and log defects for prioritization by the engineering team. Essential skills include 3+ years of software engineering or application support experience in a large-scale environment, proficiency in Java, Scala, PL/SQL, Unix Shell Scripting, and knowledge of cloud infrastructure like AWS and APM tools such as Splunk.

Skills

Java Scala PL/SQL AWS Unix_Shell_Scripting NoSQL_databases Splunk APM_tool CI/CD Monitoring Alerting Automation Terraform Docker

What you'll do

Partner with engineering teams to prioritize and fix production defects.
Work non-standard hours to support ongoing incident mitigation for the team.
Share on-call rotation responsibilities to support applications and services.
Take knowledge transition from engineering teams for new production changes.
Assess needs for production monitoring and alert setup in the environment.
Conduct root cause analysis, log defects, and partner with engineering teams.
Automate processes, maintain documentation, and debug complex production issues.

What we're looking for

3+ years of software engineering or application support in a large-scale environment
Proficiency in Java, Scala, or related frameworks
Strong PL/SQL knowledge
Experience with monitoring, alerting, and automation tools
BS degree in Computer Science or equivalent technical field
Excellent verbal and written communication skills

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