This role pays less than
99%
of similar roles. Most pay
$152,000–$180,700
— the shaded band above.
At the midpoint, this role pays about
$99k
versus about
$166k
for comparable roles.
Based on 240 similar postings.
Employer
About Amazon Inc
Amazon Inc. is the world''s largest e-commerce and cloud computing company, operating the Amazon marketplace, AWS cloud platform, Prime subscription services, Alexa voice AI, and logistics infrastructure. Industry: E-Commerce & Cloud Computing
Amazon Inc currently has
457 open roles
on FindRole.
Listed pay typically runs
$143,700–$194,400
across 447 roles with salary data.
As a SNOC Operator II within the Amazon Leo for Government team, you will serve as a Tier II Support Engineer providing leadership and oversight to Tier 1 Support Technicians. You will manage real-time operations, including ticket flow, system monitoring, and incident resolution while ensuring adherence to operational playbooks. Your daily responsibilities involve coaching technicians, auditing communications for quality, coordinating shift turnovers, and serving as the primary escalation point for engineering teams and government stakeholders. To succeed, you must possess experience in technical support within NOC or SOC environments, proficiency with ServiceNow and Amazon Connect tools, and familiarity with AWS CLI or the AWS Console. This role focuses on maintaining secure, reliable broadband connectivity for government users across multiple classifications by managing complex service delivery workflows and ensuring strict compliance with established performance standards.