Deputy Operations Manager

Leidos

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Concord, MA
Salary
$107,900–$195,050 / yr
Posted
14 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $161k
This role $151k
$97k most similar roles pay here $206k

This role pays less than 56% of similar roles. Most pay $130,942–$191,171 — the shaded band above. At the midpoint, this role pays about $151k versus about $161k for comparable roles.

Based on 240 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 264 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 245 roles with salary data.

Most-posted roles

View all roles at Leidos

At a glance

TL;DR · Deputy Operations Manager

The Deputy Operations Manager supports the Operations Manager on the U.S. Air Force Cloud One Architecture and Common Shared Services contract. This role involves managing daily IT operations to ensure high performance, reliability, and alignment with business objectives for a multi-cloud environment involving Azure, AWS, OCI, and GCP. The individual will lead a multi-discipline team of engineers and service desk personnel while overseeing service management processes, including incident resolution, monitoring SLAs, and performing root cause analysis. Key responsibilities include coordinating operational planning, managing subcontractors, and driving continuous improvement through Agile practices. The role requires expertise in enterprise systems administration, patch management, and security audits to maintain compliance. This position addresses the critical mission of modernizing a global-scale multi-cloud environment to improve system resilience, security, and cost effectiveness for over 60 mission applications across the Department of Defense.

What you'll do

  • Oversee service management processes including incident resolution, monitoring SLAs, and implementing proactive corrective actions.
  • Lead a multi-discipline team of cloud, network, and service desk engineers to meet operational requirements.
  • Coordinate operational planning, execution, staffing, and subcontractor management within the operations organization.
  • Drive continuous improvement by optimizing operational practices and maintaining product roadmaps.
  • Interact with customers to ensure satisfaction and support business growth and new task orders.
  • Implement Agile practices to improve performance, reduce costs, and shorten project schedules.
  • Oversee security and process audits while responding to vulnerability scans and providing audit artifacts.
  • Communicate strategy, operational health, and incident action plans to executive leadership.

What we're looking for

  • Bachelor’s degree and 8 years of relevant experience or a Master’s degree and 6 years of relevant experience.
  • At least 5 years of experience leading teams or projects.
  • Must have an active DoD security clearance.
  • Experience supporting mission-critical IT operations in high-availability environments.
  • Experience with incident management, troubleshooting, service restoration, log analysis, trend analysis, and root cause analysis.
  • Experience supporting cloud environments and enterprise systems administration.
  • Experience with support ticket management systems and IT service operations processes.
  • Preferred: 4+ years of experience managing device configuration, patch management, or service desk teams for large enterprise operations.

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