Operations Shift Lead

Leidos

Confirmed live 2 days ago High trust

Quick summary

Work type
On-site
Location
Arlington, VA
Salary
$73,450–$132,775 / yr
Posted
10 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $161k
This role $103k
$59k most similar roles pay here $213k

This role pays less than 90% of similar roles. Most pay $130,500–$190,975 — the shaded band above. At the midpoint, this role pays about $103k versus about $161k for comparable roles.

Based on 239 similar postings.

Employer

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.

Leidos currently has 264 open roles on FindRole.

Listed pay typically runs $92,300–$166,850 across 245 roles with salary data.

Most-posted roles

View all roles at Leidos

At a glance

TL;DR · Operations Shift Lead

The Operations Shift Lead joins the Compartmented Enterprise Services Office team to support a modern secure web service operation within a highly automated platform. This role involves leading day-to-day operations and incident response during third-shift hours, where the individual manages network, server, application, and infrastructure monitoring for performance issues. Key responsibilities include overseeing incident triage, escalation, and resolution while coordinating with various technical teams to ensure adherence to SLAs and operational runbooks. The candidate will utilize tools such as SolarWinds, Splunk, ServiceNow, or Jira while managing Windows and Linux environments. Essential skills include ITIL processes, DNS, DHCP, VPNs, routing, and switching. This position addresses the challenge of migrating systems to a high security cloud environment, requiring expertise in network operations, cybersecurity, and troubleshooting within a secure infrastructure context.

What you'll do

  • Lead and coordinate daily operations tasks during the assigned 3rd shift.
  • Monitor network, servers, applications, and infrastructure for performance issues and outages.
  • Own incident triage, escalation, and resolution through final closure.
  • Coordinate with internal technical teams and external vendors to resolve complex issues.
  • Ensure strict adherence to SLAs, operational runbooks, and established escalation procedures.
  • Analyze alerts and incidents to identify trends and opportunities for process improvement.
  • Conduct shift handovers and maintain accurate operational documentation and metrics.
  • Provide technical guidance and mentorship to team members during critical incidents.

What we're looking for

  • Bachelor's degree and 4+ years of experience in a Windows or Linux server environment.
  • Active TS/SCI security clearance.
  • DoD 8750 certification at least IAT level II, such as Security+.
  • Experience leading an operations team or acting as a senior escalation point.
  • Proficiency with monitoring tools like SolarWinds and Splunk, and ticketing systems like ServiceNow or Jira.
  • Working knowledge of ITIL processes including Incident, Problem, and Change Management.
  • Strong understanding of DNS, DHCP, VPNs, routing, switching, and cloud environments.
  • Experience in IT Cybersecurity, Network Operations, or Windows Server administration.

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