ServiceNow Technical Consultant

SHI International

Confirmed live today High trust
Remote

Quick summary

Work type
Remote
Location
Austin, TX
Salary
$100,000–$170,000 / yr
Employment
Full-time
Posted
3 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $155k
This role $135k
$89k most similar roles pay here $201k

This role pays less than 64% of similar roles. Most pay $127,550–$182,625 — the shaded band above. At the midpoint, this role pays about $135k versus about $155k for comparable roles.

Based on 240 similar postings.

Employer

About SHI International

SHI International is a global IT solutions provider and Value-Added Reseller (VAR) that helps corporate, enterprise, and public sector customers manage, procure, and secure hardware, software, and cloud services.

SHI International currently has 35 open roles on FindRole.

Listed pay typically runs $135,000–$195,000 across 34 roles with salary data.

Most-posted roles

View all roles at SHI International

At a glance

TL;DR · ServiceNow Technical Consultant

As a ServiceNow Technical Consultant within the ServiceNow practice, you will serve as a technical implementation specialist focused on customer onboarding, system integrations, and automated testing. You will be responsible for installing and configuring ServiceNow integration functionality for provider and consumer environments, setting up vendor catalog items, and managing data transformations. Your daily work involves executing onboarding playbooks, validating User Acceptance Testing scenarios, and building test suites to reduce manual effort through Automated Test Framework coverage. You will act as a subject matter expert on Technology Provider Service Management (TPSM) functionality to advise on best practices. The role requires proficiency in ServiceNow tools including Integration Hub, Flow Designer, and cross-instance integrations. You must possess strong skills in process mapping, workflow configuration, and troubleshooting complex technical issues within CSM and ITSM environments.

What you'll do

  • Install and configure ServiceNow integration functionality for provider and consumer environments.
  • Set up vendor catalog items, mappings, data transformations, and bi-directional synchronization for remote tasks.
  • Execute customer onboarding playbooks and manage associated workflows to ensure smooth implementation.
  • Validate User Acceptance Testing (UAT) scenarios and provide guidance to customers during the testing process.
  • Troubleshoot UAT issues and triage technical problems with internal teams as needed.
  • Build, update, and maintain test plans and suites for ongoing development and deployments.
  • Reduce manual testing effort by implementing automated test coverage using the Automated Test Framework (ATF).
  • Act as a ServiceNow SME to advise customers on Technology Provider Service Management (TPSM) best practices.

What we're looking for

  • 3-5 years of experience supporting ServiceNow or similar CSM and ITSM environments.
  • Hands-on experience with ServiceNow playbooks, integrations, process mapping, workflows, and catalog configuration.
  • Proficiency in Automated Test Framework (ATF) and test automation.
  • Experience supporting User Acceptance Testing (UAT), troubleshooting issues, and working directly with customers.
  • Ability to communicate complex technical information clearly to diverse audiences and stakeholders.
  • Intermediate understanding of the IT lifecycle and ability to provide consultative solutions based on customer needs.
  • ServiceNow certifications such as CSA, CIS-ITSM, or Integration Hub Micro-Certification (preferred).
  • Experience implementing and supporting modules like Integration Hub, Flow Designer, and cross-instance integrations (preferred).

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