Solution Analyst III, ServiceNow

What you'll do

• Elicit and document comprehensive business requirements by engaging with product owners, stakeholders, and technical teams.
• Translate business needs into clear, testable requirements and prioritized user stories for the product backlog.
• Perform gap analysis and create process maps, journey flows, and as-is/to-be documentation for complex workflows.
• Manage backlog quality by defining acceptance criteria, mapping dependencies, and maintaining prioritization rationale.
• Facilitate trade-off discussions and assess the impact of scope changes on timelines and risks.
• Coordinate testing approaches by developing test scenarios and supporting UAT planning and defect triage.
• Identify operational and control gaps to ensure adherence to policies and sustainable controls-by-design.
• Monitor delivery health by defining success metrics and tracking progress through retrospectives and root-cause analysis.

What we're looking for

• 3+ years of experience or equivalent expertise in solutions analysis, technical program delivery, or a related field.
• Advanced applied experience as a Business Analyst, Solutions Analyst, Product Analyst, or similar role delivering technology solutions.
• Experience balancing customer demands against team capacity to produce and manage a prioritized backlog of requirements.
• Demonstrated experience translating complex requirements into well-structured user stories with clear acceptance criteria.
• Strong understanding of Agile delivery (Scrum/Kanban), product backlogs, and iterative development.
• Ability to work across technical and non-technical stakeholders and communicate clearly at all levels.
• Experience with ServiceNow platform (preferred).
• ServiceNow Certified System Admin (preferred).
• Bachelor’s degree or equivalent practical experience (preferred).