below marketmost similar roles pay hereabove market
This role pays less than
98%
of similar roles. Most pay
$150,000–$216,300
— the blue band above.
At the midpoint, this role pays about
$103k
versus about
$183k
for comparable roles.
Based on 240 similar postings.
Employer
About Leidos
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations.
Leidos currently has
426 open roles
on FindRole.
Listed pay typically runs
$92,300–$166,850
across 344 roles with salary data.
The Digital Sector is seeking a ServiceNow Queue Manager to support Information Technology operations and service management requirements. In this operational and administrative role, you will oversee ServiceNow ticket queues, coordinate assignments, and monitor Service Level Agreement compliance to ensure the timely resolution of incidents and service requests. You will serve as a central point of coordination between stakeholders and technical teams, identifying workflow bottlenecks and providing reporting on ticket status and performance metrics. Key responsibilities include managing backlogs, updating Standard Operating Procedures, and analyzing trends to optimize service delivery. Required skills include experience with ServiceNow or similar ITSM platforms, Microsoft Office applications, and ITIL knowledge. This role addresses the business problem of maintaining efficient service request fulfillment and incident management within a complex enterprise IT environment.
ITSM
Incident Management
Problem Management
Change Management
Service Desk Operations
SLA Management
Knowledge Management
Continuous Service Improvement
Root Cause Analysis
Service Request Automation
Dashboards
Reporting