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This listing doesn't post a salary. Most similar roles pay
$149,693–$208,850.
Based on 240 similar postings.
Employer
About Cognizant
Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.
Cognizant currently has
330 open roles
on FindRole.
Listed pay typically runs
$100,000–$135,000
across 211 roles with salary data.
The IT Service Management (ITSM) Manager oversees daily ticket operations across multiple IT teams to ensure rapid routing and strict SLA compliance. This role focuses on reducing backlogs, identifying operational bottlenecks, and leading Problem Management through root cause analysis. Key responsibilities include owning Change Management governance, improving Incident Management maturity, and coaching Level 1 support staff to increase first-contact resolution. The manager will expand the knowledge base, identify automation opportunities to reduce manual work, and partner with engineering teams to automate repetitive requests. The position requires building operational dashboards and reporting for leadership while driving continual service improvement. Core competencies include Incident, Service Request, Problem, Change, and Major Incident Management, alongside expertise in Service Desk operations, SLA management, Knowledge Management, and service request automation.