ServiceNow Product Operations Lead

Boeing

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Seattle, WAMesa, AZ
Salary
$144,500–$209,300 / yr
Employment
Full-time
Posted
6 days ago
Freshness
Confirmed live today
Closes
Nov 4, 2026

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $186k
This role $177k
$133k $232k
below market most similar roles pay here above market

This role pays less than 55% of similar roles. Most pay $151,058–$220,225 — the blue band above. At the midpoint, this role pays about $177k versus about $186k for comparable roles.

Based on 240 similar postings.

Employer

About Boeing

Boeing is the world''s largest aerospace company and leading manufacturer of commercial jetliners, military aircraft, defense systems, and space launch vehicles for customers in 150 countries. Industry: Aerospace & Defense Manufacturing

Boeing currently has 58 open roles on FindRole.

Listed pay typically runs $118,150–$159,850 across 53 roles with salary data.

Most-posted roles

View all roles at Boeing

At a glance

TL;DR · ServiceNow Product Operations Lead

The ServiceNow Product Operations Lead provides functional leadership for the HR service delivery platform. This role is responsible for ensuring reliable product operations, leading functional enhancements, and identifying opportunities to leverage ServiceNow capabilities to improve the employee experience and HR service delivery. The Lead provides guidance to a Product Support Analyst while partnering with HR, IT, and business stakeholders to deliver continuous improvements. Key responsibilities include owning the delivery of ServiceNow enhancements, managing requirements, and coordinating testing and release readiness. The role requires expertise in ServiceNow HR Service Delivery, Employee Center, service catalog, and case management. The Lead will also utilize AI, automation, and workflow optimization to solve business problems, analyze platform trends, and maintain governance compliance across the enterprise ServiceNow ecosystem.

What you'll do

  • Lead functional operations of the ServiceNow platform to ensure system reliability and governance compliance.
  • Provide tactical direction, workflow prioritization, and escalation support to a Product Support Analyst.
  • Own the delivery of ServiceNow enhancements including requirements, solution evaluation, testing, and release readiness.
  • Translate HR business needs into effective ServiceNow improvements for the HR Portal and case management.
  • Identify opportunities to improve employee experience through workflow automation and system integrations.
  • Evaluate and leverage emerging ServiceNow functionality, such as AI and automation, to support business objectives.
  • Analyze platform trends and performance data to drive continuous improvement and increase user adoption.

What we're looking for

  • 5+ years of experience leading ServiceNow platform support.
  • 5+ years of experience leading through influence and partnering with cross-functional teams on projects and initiatives.
  • 4+ years of experience working in a lead, focal, or product owner role.
  • Strong analytical, problem-solving, planning, communication, and stakeholder management skills.
  • Experience managing ambiguity and changing priorities in a fast-paced collaborative environment.
  • Bachelor's degree in Information Systems, Human Resources, Business, or a related field, or equivalent experience (preferred).
  • Must be a U.S. Person as defined by 22 C.F.R. §120.62 to meet export control requirements.
  • Security Clearance.

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