ServiceNow Deployment Manager

What you'll do

• Lead ServiceNow deployment workstreams across cloud operations initiatives for enterprise clients.
• Manage project planning, budgeting, execution, and closeout for ServiceNow implementation efforts.
• Coach team members on ServiceNow architecture, configuration, and delivery methods.
• Review deliverables for accuracy, consistency, and alignment with client requirements.
• Coordinate design and deployment for modules including ITSM, ITOM, HRSD, and App Engine.
• Translate business needs into workflow automation solutions by analyzing service management processes.
• Monitor implementation risks, issues, and dependencies across multiple client engagements.
• Communicate progress, milestones, and delivery decisions to key stakeholders.

What we're looking for

• At least a Bachelor's degree is required.
• Three years of specialized training or progressively responsible work experience in technology is required for each missing year of college.
• Preference for a degree in Analytics, Data Science, AI, Business, Computer Science, Engineering, or Project Management (preferred).
• Demonstrate ServiceNow deployment experience across ITSM, ITOM, or App Engine (preferred).
• Experience leading project planning, budgeting, execution, and completion activities (preferred).
• Experience coaching team members, mentoring peers, and reviewing deliverables (preferred).
• Ability to apply AI fluency, communication, and service excellence in client settings (preferred).
• Ability to travel up to 80% of the time.