ServiceNow ITSM Product Owner

AT&T

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Dallas, TX
Salary
$106,000–$133,000 / yr
Posted
3 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $189k
This role $120k
$91k $250k
below market most similar roles pay here above market

This role pays less than 95% of similar roles. Most pay $161,796–$215,325 — the blue band above. At the midpoint, this role pays about $120k versus about $189k for comparable roles.

Based on 240 similar postings.

Employer

About AT&T

AT&T is a US-based telecommunications company providing wireless, broadband, and fiber internet service along with phone and connectivity products for consumers and businesses.

AT&T currently has 92 open roles on FindRole.

Listed pay typically runs $98,100–$196,100 across 82 roles with salary data.

Most-posted roles

View all roles at AT&T

At a glance

TL;DR · ServiceNow ITSM Product Owner

The ServiceNow ITSM Product Owner is responsible for the vision, roadmap, governance, and continual improvement of the ServiceNow IT Service Management platform. This role serves as the business owner for ITSM capabilities, ensuring the platform supports operational excellence, service delivery, and business objectives. You will partner with IT Operations, Infrastructure, Security, and Application Owners to drive process maturity, platform adoption, automation, and CMDB governance. Key responsibilities include managing the backlog, defining process standards for Incident, Change, and Problem Management, and ensuring alignment with ITIL best practices. You will utilize ServiceNow, CMDB, Service Mapping, Discovery, and Flexera software asset management. The role solves technical problems regarding operational resilience, business continuity, and disaster recovery by improving visibility into critical technology dependencies and service relationships.

What you'll do

  • Define and maintain the ServiceNow ITSM roadmap and prioritize platform enhancements based on business requirements.
  • Serve as the business owner for core ITSM processes including Incident, Change, Problem, and Knowledge Management.
  • Establish process standards and governance to ensure alignment with ITIL best practices across technology teams.
  • Manage the ServiceNow backlog and lead stakeholder review meetings to ensure platform alignment with business priorities.
  • Drive CMDB, Service Mapping, and Discovery initiatives to improve visibility into critical business services and dependencies.
  • Partner with security and infrastructure teams to ensure ServiceNow supports business continuity and disaster recovery objectives.
  • Manage ServiceNow-related consulting and managed service engagements as the primary business owner.
  • Provide leadership reporting on platform performance, risks, and value realization.

What we're looking for

  • 5+ years of experience in IT Service Management, Product Ownership, IT Operations, or Service Delivery leadership.
  • Experience managing ITSM processes and governance.
  • Strong understanding of ITIL principles and service management best practices.
  • Experience working with cross-functional stakeholders and senior leadership.
  • Demonstrated ability to communicate complex technical concepts to non-technical audiences.
  • ServiceNow Certified System Administrator (CSA) (preferred).
  • ITIL Foundation Certification (preferred).
  • Authorized to work in the United States.

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