Service Owner, IT Infrastructure Managed Services

Cognizant

Confirmed live today High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Des Moines, IA
Salary
$105,000–$115,000 / yr
Posted
4 days ago
Freshness
Confirmed live today

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $186k
This role $110k
$89k $250k
below market most similar roles pay here above market

This role pays less than 94% of similar roles. Most pay $145,550–$226,350 — the blue band above. At the midpoint, this role pays about $110k versus about $186k for comparable roles.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 33 open roles on FindRole.

Listed pay typically runs $114,500–$145,000 across 26 roles with salary data.

Most-posted roles

View all roles at Cognizant

At a glance

TL;DR · Service Owner, IT Infrastructure Managed Services

The Service Owner – IT Infrastructure Managed Services is responsible for the end-to-end ownership, governance, and performance management of IT Infrastructure Managed Services. This role serves as the primary point of accountability for service delivery excellence, ensuring that infrastructure services align with organizational goals and customer requirements. Day-to-day responsibilities include leading ITIL-based service management processes, managing SLAs and KPIs, and executing Continual Service Improvement initiatives through automation and predictive operations. The successful candidate will utilize ServiceNow, Cloud and Hybrid Infrastructure across Azure, AWS, and GCP, as well as Monitoring and Observability tools. Key tasks involve managing operational risk, disaster recovery, and infrastructure security while providing strategic leadership for automation platforms and self-healing technologies to solve complex infrastructure challenges and ensure regulatory compliance.

What you'll do

  • Own the end-to-end lifecycle of IT Infrastructure Managed Services to ensure alignment with business goals.
  • Manage SLAs, OLAs, KPIs, and contractual commitments to drive operational excellence.
  • Lead ITIL-based processes including Major Incident, Problem, Change, and Capacity Management.
  • Act as the primary executive escalation point for critical service issues and stakeholder communication.
  • Conduct Quarterly Business Reviews and Service Reviews to maintain customer and leadership relationships.
  • Execute Continual Service Improvement initiatives using automation, AIOps, and self-healing technologies.
  • Establish service quality frameworks to ensure compliance with ITIL, ISO, and security standards.
  • Govern operational risk management, disaster recovery readiness, and business continuity programs.

What we're looking for

  • 10+ years of experience in IT Infrastructure Operations, Managed Services, or Service Management.
  • 5+ years in a Service Owner, Service Delivery Manager, Infrastructure Manager, or equivalent leadership role.
  • Experience managing enterprise-scale infrastructure services across global environments.
  • Proven track record of driving service transformation and operational excellence initiatives.
  • Expertise in ITIL Service Management Framework and ServiceNow or other enterprise ITSM platforms.
  • Experience with Cloud & Hybrid Infrastructure (Azure, AWS, GCP) and Monitoring & Observability tools.
  • Knowledge of Automation, AIOps, Self-Healing Technologies, Capacity Management, and Infrastructure Security.
  • Experience with Disaster Recovery, Business Continuity, and strong executive communication skills.

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