ServiceNow ITOM Lead

Cognizant

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: New York, NY
Salary: $119,000–$139,000 / yr
Posted: 5 days ago
Freshness: Confirmed live 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $167k

This role $129k

$108k $218k

below market most similar roles pay here above market

This role pays less than 85% of similar roles. Most pay $141,725–$192,225 — the blue band above. At the midpoint, this role pays about $129k versus about $167k for comparable roles.

Based on 240 similar postings.

Employer

About Cognizant

Cognizant is a multinational IT services and consulting company offering digital transformation, technology, and business process services. It serves clients across financial services, healthcare, manufacturing, and other industries worldwide.

Cognizant currently has 341 open roles on FindRole.

Listed pay typically runs $100,000–$133,500 across 219 roles with salary data.

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View all roles at Cognizant

At a glance

TL;DR · ServiceNow ITOM Lead

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The ServiceNow ITOM Lead joins the ServiceNow capability team to shape and deliver Operations Management solutions across an assigned market. This role provides architecture-level leadership for complex implementations involving multi-cloud Discovery, enterprise-scale Service Mapping, and CMDB-dependent event correlation. Day-to-day responsibilities include resolving P1 and P2 technical escalations, owning the market ITOM roadmap, and developing reusable blueprints, playbooks, and quality gates. The successful candidate will utilize ServiceNow ITOM Prime, ITOM Advanced, Discovery, and Service Mapping technologies while applying knowledge of the Common Service Data Model. You will collaborate with delivery leaders and sales teams to translate business priorities into practical capability plans. This position solves critical infrastructure problems by strengthening delivery quality and advancing technical roadmaps for enterprise-scale ServiceNow ITOM programs.

Skills

ServiceNow ITOM Discovery Service Mapping Event Management ITOM Prime CMDB Common Service Data Model Multi-cloud Solution Architecture ITOM Advanced Playbooks Quality Gates

What you'll do

Provide architecture-level leadership for complex ServiceNow ITOM implementations including multi-cloud Discovery and Service Mapping.
Lead the resolution of P1 and P2 technical escalations for infrastructure-critical ITOM incidents.
Own and present the market’s ITOM roadmap during quarterly customer reviews.
Develop reusable ITOM blueprints, playbooks, delivery standards, and quality gates.
Lead ITOM solution architecture for strategic pursuits and new business opportunities.
Partner with learning teams to build delivery capability across ITOM Prime and Discovery modules.

What we're looking for

Current ServiceNow Certified Implementation Specialist certification in Discovery, Event Management, or Service Mapping.
Hands-on experience administering or implementing ServiceNow ITOM Prime.
Strong knowledge of Discovery, Service Mapping, Event Management, CMDB, and Common Service Data Model principles.
Experience leading complex technical escalations and collaborating across delivery, architecture, and customer teams.
Ability to define roadmaps, delivery standards, and reusable assets for enterprise-scale ServiceNow ITOM programs.
Experience leading ServiceNow ITOM capabilities across multiple accounts or a regional market (preferred).
Demonstrated success supporting ITOM-focused RFPs, solution design, and customer roadmap discussions (preferred).
Experience creating enterprise blueprints, playbooks, quality gates, or technical enablement programs (preferred).

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