ServiceNow Engineer

What you'll do

• Build and optimize Service Catalog items, record producers, and complex order guides using Flow Designer.
• Write and maintain Business Rules, Client Scripts, UI Policies, UI Actions, and Data Policies.
• Design and configure Process Automation Designer workflows and customer-facing Playbooks.
• Customize and support Configurable Workspaces for ITSM agents and CSM customer service representatives.
• Manage user roles, group memberships, and configure Access Control Lists to secure platform data.
• Create and distribute standard reports, interactive dashboards, and automated scheduled tracking.
• Perform unit testing in lower environments and participate in peer code reviews before production deployment.

What we're looking for

• Must have a Bachelor’s degree and 8+ years of experience, or a Master’s degree and 6+ years of experience.
• Additional experience may be accepted in lieu of a degree.
• Must be a U.S. citizen.
• Must possess an active Secret security clearance.
• Must hold a CompTIA Security+ or equivalent (IAT-2) certification.
• Must have experience with ServiceNow implementations and hold a ServiceNow CSA certification.
• Must have excellent communication, stakeholder engagement, and customer service skills.
• Must have familiarity with DevSecOps principles, Agile methodologies, and experience with Flow Designer and Process Automation Designer (preferred).