Service Engineer II, Ads Platform

What you'll do

• Perform deep technical investigations to solve complex reliability, performance, and data-quality issues across the platform.
• Design and build AI-driven automation, scripts, and internal web tools to modernize support workflows.
• Write production-quality code to implement fixes, create monitoring improvements, and contribute to shared libraries.
• Convert customer escalation evidence into actionable product and engineering plans to address root causes.
• Create and maintain automated test coverage for key workflows and participate in release readiness activities.
• Develop durable operational improvements through documentation, playbooks, training, and self-service experiences.
• Represent Support in product pilots and launches to advocate for quality guardrails and risk mitigation.

What we're looking for

• Bachelor's Degree in Computer Science, IT, Engineering, Data Science, Cybersecurity, or related field experience.
• 2+ years of technical experience in software, network, service, systems engineering, or industrial controls.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including a Microsoft Cloud Background Check.
• Solid coding skills in at least one general-purpose language like C#, Java, Python, or TypeScript/JavaScript (preferred).
• Experience building automation and services that integrate with APIs, databases, and distributed systems (preferred).
• Hands-on debugging skills using logs, metrics, and traces in a live-site production environment (preferred).
• Experience using AI-based coding tools daily to accelerate development and debugging (preferred).
• 6+ years technical experience working with large-scale cloud or distributed systems (preferred).