below marketmost similar roles pay hereabove market
This role pays more than
52%
of similar roles. Most pay
$151,000–$222,500
— the blue band above.
At the midpoint, this role pays about
$177k
versus about
$187k
for comparable roles.
Based on 240 similar postings.
Employer
About Microsoft
Microsoft Corporation is a global technology leader producing software, hardware, and cloud services including Windows, Office 365, Azure cloud platform, Xbox gaming, and Surface devices. Industry: Software & Cloud Computing
Microsoft currently has
687 open roles
on FindRole.
Listed pay typically runs
$119,800–$234,700
across 646 roles with salary data.
The Senior Service Engineer - Ads Platform joins the Microsoft Advertising team to support Ads and Shopping campaigns. This role involves leading complex customer investigations across feed-based campaigns, Shopify implementations, APIs, and internal logs. The engineer will serve as a subject matter expert, guiding global teams to improve service KPIs and turning incident evidence into product action plans. Key responsibilities include creating durable operational improvements through monitoring, documentation, and playbooks, while designing agentic, AI-assisted, and automation solutions to accelerate diagnosis. Candidates should possess skills in C#, Java, Python, or TypeScript/JavaScript, along with experience using SQL, Kusto Query Language, and REST APIs. The role focuses on resolving high-revenue impacting escalations and improving supportability for digital advertising across search, display, and video platforms.
Serve as a technical subject matter expert for Microsoft Advertising Ads and Shopping campaigns.
Lead complex customer investigations involving APIs, reporting, internal logs, and Shopify implementations.
Guide global teams by setting investigation standards and owning service KPIs and improvement plans.
Convert customer escalation evidence into product and engineering action plans to address root causes.
Create operational improvements through monitoring, documentation, playbooks, and self-service experiences.
Represent Support in product pilots and release-readiness reviews to advocate for quality and risk mitigation.
Design and own AI-assisted and automation solutions to accelerate diagnosis and eliminate repetitive work.
What we're looking for
Bachelor’s degree in computer science, IT, Data Science, Engineering, or a related field and 2+ years of relevant experience; OR equivalent experience.
Ability to pass the Microsoft Cloud background check upon hire and every two years thereafter.
Ability to meet Microsoft, customer, and/or government security screening requirements.
Master's Degree in a related field and 3+ years of technical experience; OR Bachelor's Degree and 5+ years of technical experience (preferred).
Experience in customer-facing Tier 3 support or a software product organization managing complex, high-revenue impacting escalations (preferred).
Experience troubleshooting feed-based campaigns, shopping products, or Shopify using web technologies, REST APIs, SQL, Kusto, or similar tools (preferred).
Experience creating diagnostic automation or AI-assisted solutions to reduce time to resolution (preferred).
Strong coding skills in C#, Java, Python, or TypeScript/JavaScript with experience building automation or services (preferred).
C
C++
C#
Java
JavaScript
Python
Distributed Systems
Microsoft Azure
AWS
Cloud Computing
Service-Oriented Architecture
Observability
Reliability Engineering
AI
ML
Telemetry
TypeScript
Node.js
Go
Java
C++
Rust
SQL
Relational Databases
Non-relational Databases
Linux
Data Streaming
Data Visualization
Concurrency
Multi-threading
Agile