Service Engineer II

What you'll do

• Perform deep technical investigations to resolve complex reliability, performance, and data-quality issues across platforms and APIs.
• Design and build AI-driven automation tools and scripts to modernize support workflows and improve operational efficiency.
• Write production-quality code for fixes, monitoring improvements, and shared libraries using standard CI/CD practices.
• Lead root-cause analysis and execute post-incident action items in partnership with engineering teams.
• Create and maintain automated test coverage including unit, integration, and end-to-end tests for key workflows.
• Manage live-site events by composing timely service alerts and providing actionable guidance to stakeholders.
• Analyze escalation trends to propose engineering solutions and influence product roadmaps to reduce friction.
• Develop knowledge base articles and build self-serve troubleshooting experiences for support teams.

What we're looking for

• Bachelor's degree in a technical field and 2+ years of experience in software, network, service, systems engineering, or industrial controls.
• Master's degree and 3+ years of experience in relevant engineering fields is preferred.
• Bachelor's degree and 5+ years of experience in relevant engineering fields is preferred.
• Ability to pass the Microsoft Cloud background check every two years.
• Proficiency in at least one general-purpose language such as C#, Java, Python, or TypeScript/JavaScript.
• Experience building automation and services that integrate with APIs, databases, and distributed systems.
• Hands-on debugging skills using logs, metrics, and traces in a live production environment.
• Experience using AI-based coding tools to accelerate development while ensuring security and performance.