Service Desk System Administrator

General Dynamics

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Newington, VA
Salary
$97,750–$132,250 / yr
Posted
61 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $129k
This role $115k
$91k $159k
below market most similar roles pay here above market

This role pays less than 60% of similar roles. Most pay $105,385–$152,000 — the blue band above. At the midpoint, this role pays about $115k versus about $129k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Service Desk System Administrator

The Service Desk System Administrator joins the IT Infrastructure and Operations team to support a Department of War customer. This role focuses on enhancing system performance, optimizing service delivery, and improving the overall customer experience within a mission-critical environment. The successful candidate will perform hardware configuration, software deployment, and imaging for Desktops and Dell Wyse thin clients. Daily responsibilities include Tier I network troubleshooting, Active Directory management, and KVM configuration. The position requires creating a knowledge base, standard operating procedures, and technical documentation to solve customer challenges across multiple locations. Key technical skills include VMware Horizon, VDI, and Microsoft Azure, with preferred experience in the ServiceNow ticketing system. The role requires a Security+ certification and a Top Secret/SCI clearance to support national security operations.

What you'll do

  • Create a knowledge base, SOPs, and technical documentation to solve customer challenges.
  • Deploy software and perform hardware configurations for various systems.
  • Image desktops and Dell Wyse thin clients for end-users.
  • Perform Tier I network troubleshooting to maintain connectivity.
  • Manage user accounts and permissions within Active Directory.
  • Support virtual desktop infrastructure using VMware Horizon.
  • Configure KVM systems to support mission-critical operations.
  • Provide technical support to multiple users across various locations.

What we're looking for

  • Must possess a Top Secret/SCI security clearance.
  • Must be a US Citizen.
  • Must have a High School Diploma.
  • Must have 3+ years of related experience.
  • Must have Security+ certification (8570 compliant).
  • Must possess skills in troubleshooting, help desk support, communication, hardware configuration, and software deployment.
  • Must have experience in Active Directory, VMware Horizon, KVM Configuration, and Tier I Network troubleshooting.
  • Experience with ServiceNow Ticketing system, VDI, and Microsoft Azure (preferred).

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