Service Desk Officer

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type: On-site
Location: Reston, VA
Salary: $97,750–$132,250 / yr
Posted: 21 days ago
Freshness: Confirmed live yesterday
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $160k

This role $115k

$87k most similar roles pay here $201k

This role pays less than 84% of similar roles. Most pay $130,770–$190,000 — the shaded band above. At the midpoint, this role pays about $115k versus about $160k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1119 open roles on FindRole.

Listed pay typically runs $124,397–$151,803 across 981 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · Service Desk Officer

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Service Desk Officer, TS/SCI w/Polygraph serves as a Systems Operations Center Administrator providing Tier 1 support to customers via phone, email, and ticketing systems. The role involves monitoring critical network and server infrastructure, performing initial troubleshooting of LAN/WAN telecommunications equipment, and managing software licenses, system accounts, and network ports. You will utilize knowledge bases and IT management tools like SolarWinds or ServiceNow to resolve technical issues while acting as a liaison between end users and senior technical staff. The position requires proficiency in information technology systems, system administration, backup and recovery, and familiarity with Windows and Linux environments. This role supports mission-oriented IT operations within the defense and intelligence community, addressing critical infrastructure stability and ensuring seamless connectivity for government projects through professional communication and proactive problem resolution.

Skills

System Administration Backup and Recovery LAN WAN Windows Linux SolarWinds ServiceNow Ticketing Systems Server Infrastructure Telecommunications CAT5 Fiber Ethernet DoD 8570 IAT Level 2

What you'll do

Provide Tier 1 technical support to customers via phone, email, and ticketing systems.
Monitor network and server infrastructure to identify and respond to system alerts.
Perform initial troubleshooting for LAN/WAN telecommunications equipment and supporting applications.
Utilize knowledge bases and IT management tools to resolve technical issues.
Act as a liaison between end users and senior technical staff for escalated issues.
Process routine work orders including enabling network ports, managing software licenses, and creating system accounts.

What we're looking for

Must be a United States citizen.
Must possess an active TS/SCI clearance with polygraph.
Must meet DoD 8570 requirements (IAT Level 2) by security indoctrination or required CE certifications.
Must have at least 1 year of related experience.
Must possess strong verbal and written communication skills with excellent phone etiquette.
Experience with LAN/WAN networking technologies (preferred).
Experience with Windows and Linux system administration (preferred).
US Citizenship.

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