below marketmost similar roles pay hereabove market
This role pays less than
95%
of similar roles. Most pay
$125,000–$183,193
— the blue band above.
At the midpoint, this role pays about
$94k
versus about
$154k
for comparable roles.
Based on 240 similar postings.
Employer
About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
1377 open roles
on FindRole.
Listed pay typically runs
$124,093–$150,385
across 1184 roles with salary data.
The IT Support Specialist role within the IT Infrastructure and Operations team involves providing comprehensive technical support for mission IT systems and networks across secure and unsecure fabrics. The successful candidate will perform Tier 1 and Tier 2 troubleshooting, resolving critical issues via remote desktop support and enterprise ticketing systems. Daily responsibilities include deploying and testing hardware and software, supporting VTC platforms like Microsoft Teams, WebEx, and Skype, and managing printers, UPS units, and data transfer requests. The role requires assisting with COTS and GOTS application deployments while communicating complex technical concepts to diverse audiences. Key competencies include customer service, problem-solving, and the ability to manage competing priorities. This position supports mission-critical requirements by ensuring seamless connectivity and hardware functionality within a high-security government environment.
Provide Tier 1 and Tier 2 IT support for mission systems and networks on secure and unsecure fabrics.
Resolve critical IT-related issues by providing remote desktop support to end users.
Deploy, test, and lead technical rollouts for hardware and software across the organization.
Support VTC systems including Microsoft Teams, WebEx, and Skype.
Troubleshoot and resolve issues with desktops, printers, UPS systems, and COTS/GOTS applications.
Document and track incident tickets using an enterprise ticketing system.
Communicate complex technical concepts and requirements to both technical and non-technical audiences.
Coordinate with external service providers to resolve connectivity and network infrastructure issues.
What we're looking for
Must possess an active Top Secret SCI with Polygraph security clearance.
Must be a U.S. Citizen.
Must have 3+ years of related experience in IT support or help desk roles.
Must have a Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, certifications, or experience.
Must have experience providing Tier 1 and Tier 2 IT support on mission IT systems and networks.
Must have experience providing remote desktop support, troubleshooting hardware/software, and using enterprise ticketing systems.
Must have experience supporting VTC platforms including Microsoft Teams, WebEx, and Skype.
Must have experience with IT service delivery processes (preferred).
Dynatrace
Nagios
Zabbix
SolarWinds
SCOM
ServiceNow
Remedy
ITIL
Windows Server
Active Directory
DNS
DHCP
Microsoft Exchange
Linux
CompTIA Security+
CompTIA Network+
CCNA
Incident Response
Dynatrace
Nagios
Zabbix
SolarWinds
SCOM
ServiceNow
Remedy
ITIL
Windows Server
Linux
Active Directory
Group Policy
DNS
DHCP
Microsoft Exchange
CompTIA Security+
CompTIA Network+
CCNA
Linux
Computer Networking
Data Center Operations
Server Hardware
Routers
Switches
Patch Panels
Storage Blocks
Troubleshooting
Disaster Recovery
Network Engineering
Linux Command Line