IT Support Specialist

General Dynamics

Confirmed live 2 days ago High trust

Quick summary

Work type: On-site
Location: Vienna, VA
Salary: $80,179–$108,477 / yr
Posted: 50 days ago
Freshness: Confirmed live 2 days ago
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $155k

This role $94k

$67k most similar roles pay here $199k

This role pays less than 93% of similar roles. Most pay $127,600–$182,058 — the shaded band above. At the midpoint, this role pays about $94k versus about $155k for comparable roles.

Based on 239 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · IT Support Specialist

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As an IT Support Specialist, you will join the IT Infrastructure and Operations team to provide essential technical support for mission-critical systems and networks across secure and unsecure fabrics. You will perform Tier 1 and Tier 2 troubleshooting, resolve complex hardware and software issues, and manage remote desktop support for critical problems. Your daily responsibilities include deploying and testing equipment, managing enterprise ticketing systems, and providing high-quality customer service to both technical and non-technical audiences. You will utilize tools such as Microsoft Teams, WebEx, and Skype to support VTC requirements while managing COTS and GOTS applications. The role requires navigating multiple organizations with competing priorities to resolve connectivity and network issues while strictly adhering to established security policies and plans within a high-security mission environment involving sensitive government and defense infrastructure.

Skills

VTC Microsoft Teams WebEx Skype Remote Desktop Support Hardware Support UPS GOTS COTS

What you'll do

Provide Tier 1 and Tier 2 technical support for mission-critical IT systems and networks on secure and unsecure fabrics.
Resolve critical IT issues through remote desktop support and direct user interaction.
Deploy, test, and provide hardware and software support including desktops, printers, and UPS systems.
Manage and resolve connectivity and network issues by coordinating with appropriate service providers.
Support Video Teleconferencing (VTC) platforms such as Microsoft Teams, WebEx, and Skype.
Document and track incident tickets using enterprise ticketing systems to ensure efficient resolution.
Communicate complex technical concepts and requirements to both technical and non-technical audiences.
Lead technical deployments and provide training resources for new system rollouts.

What we're looking for

Must possess a Top Secret SCI with Polygraph clearance.
Must be a U.S. citizen.
Must have 3+ years of related experience in IT support or help desk roles.
Must have experience providing Tier 1 and Tier 2 technical support on mission systems and networks.
Must have experience supporting VTC platforms including Microsoft Teams, WebEx, and Skype.
Must be able to communicate complex technical concepts to both technical and non-technical audiences.
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent combination of education, certifications, and experience).
Security Clearance Level: TS/SCI with Polygraph.

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