IT Support Specialist

General Dynamics

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
McLean, VA
Salary
$80,179–$108,477 / yr
Posted
50 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $155k
This role $94k
$67k most similar roles pay here $199k

This role pays less than 94% of similar roles. Most pay $127,600–$182,058 — the shaded band above. At the midpoint, this role pays about $94k versus about $155k for comparable roles.

Based on 239 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1123 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 984 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · IT Support Specialist

The IT Support Specialist - TS/SCI with Polygraph joins the IT Infrastructure and Operations team to manage and enhance critical systems within a large enterprise environment. This role involves providing high-quality customer service while managing desktop hardware, software, peripherals, web technologies, and operating systems for mainframe environments. The specialist will handle account management, network infrastructure, telecommunications, and voice infrastructure while resolving complex access problems and technical issues for non-technical customers. Key responsibilities include developing transition plans for new platforms, preparing technical reports, and leading team tasks to ensure project goals are met within cost and schedule constraints. Required skills include VTC expertise, requirements management, and the ability to communicate complex information clearly. The role requires a candidate capable of navigating large office environments while ensuring seamless operations across various corporate applications and infrastructure components.

What you'll do

  • Provide technical support for desktop hardware, software, peripherals, and web technologies in a large mainframe environment.
  • Manage account access, network infrastructure, and telecommunications systems.
  • Resolve complex access problems and troubleshoot technical issues for non-technical customers.
  • Develop and implement transition plans to introduce new technology and platforms for customers.
  • Prepare and deliver technical briefings and reports regarding complex information to peers and management.
  • Define resource requirements and manage project goals within established cost and schedule constraints.
  • Translate complex technical information into clear, accurate instructions for both oral and written communication.

What we're looking for

  • Must possess a current Top Secret SCI with Polygraph clearance.
  • Must be a U.S. citizen.
  • Bachelor's degree in Computer Science, Engineering, or a related technical discipline (or equivalent experience/certifications).
  • 3+ years of related experience in IT support and infrastructure.
  • Experience with desktop hardware, software, peripherals, web technologies, and large mainframe operating systems.
  • Experience with account management, network infrastructure, telecommunications, and corporate applications.
  • Ability to communicate complex technical information clearly to both technical and non-technical audiences.
  • Security Clearance Level: TS/SCI with Polygraph.

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