below marketmost similar roles pay hereabove market
This role pays less than
95%
of similar roles. Most pay
$125,000–$183,193
— the blue band above.
At the midpoint, this role pays about
$94k
versus about
$154k
for comparable roles.
Based on 240 similar postings.
Employer
About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
1377 open roles
on FindRole.
Listed pay typically runs
$124,093–$150,385
across 1184 roles with salary data.
The IT Support Specialist joins the IT Infrastructure and Operations team to maintain and enhance critical enterprise systems. This role involves managing desktop hardware, software, peripherals, and web technologies within large mainframe environments. The specialist will perform account management, oversee network infrastructure, and support telecommunications and voice infrastructure. Key responsibilities include resolving complex access problems, providing customer service, and managing requirements for corporate applications. The position requires proficiency in VTC, security guidelines, and operating systems while utilizing project management principles to meet deadlines. The successful candidate will translate complex technical information for non-technical customers, develop transition plans for new platforms, and provide team leadership. This role supports government, defense, and intelligence projects by ensuring reliable technology operations and resolving multifaceted technical issues across various environments.
Support desktop hardware, software, peripherals, and web technologies in a large mainframe environment.
Manage user accounts, network infrastructure, and telecommunications systems.
Resolve complex access problems and technical issues for non-technical customers.
Develop and implement transition plans for customers introducing new technology and platforms.
Prepare and deliver technical briefings and reports to peers, customers, and management.
Organize and plan personal and team tasks while monitoring execution and anticipating risks.
Define resource requirements to attain project goals within specified cost and schedule constraints.
Provide feedback and guidance as a team lead to promote quality and customer satisfaction.
What we're looking for
Must possess an active Top Secret SCI with Polygraph security clearance.
Must be a U.S. Citizen.
Must have 3+ years of related experience in information technology support.
Must have a Bachelor's degree in Computer Science, Engineering, or a related technical discipline, or an equivalent combination of education, certifications, or experience.
Must have experience with desktop hardware, software, peripherals, web technologies, and operating systems for large mainframe environments.
Must have experience with account management, network infrastructure, telecommunications, and corporate applications.
Must have experience with project management concepts, including lifecycle milestones and developing transition plans.
Must have experience providing customer service, technical briefings, and team leadership in a large office environment.
Dynatrace
Nagios
Zabbix
SolarWinds
SCOM
ServiceNow
Remedy
ITIL
Windows Server
Active Directory
DNS
DHCP
Microsoft Exchange
Linux
CompTIA Security+
CompTIA Network+
CCNA
Incident Response
Dynatrace
Nagios
Zabbix
SolarWinds
SCOM
ServiceNow
Remedy
ITIL
Windows Server
Linux
Active Directory
Group Policy
DNS
DHCP
Microsoft Exchange
CompTIA Security+
CompTIA Network+
CCNA