Service Desk Analyst

Anduril Industries

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Quincy, MA
Salary
$77,000–$102,000 / yr
Posted
31 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $133k
This role $90k
$67k most similar roles pay here $171k

This role pays less than 93% of similar roles. Most pay $111,727–$154,200 — the shaded band above. At the midpoint, this role pays about $90k versus about $133k for comparable roles.

Based on 240 similar postings.

Employer

About Anduril Industries

Anduril Industries is a defense technology company that builds advanced hardware and software systems for national security, including autonomous drones, surveillance systems, and the Lattice AI command platform.

Anduril Industries currently has 1697 open roles on FindRole.

Listed pay typically runs $146,000–$194,000 across 1504 roles with salary data.

Most-posted roles

View all roles at Anduril Industries

At a glance

TL;DR · Service Desk Analyst

The Service Desk Analyst provides essential technical support for hardware and software across the company's fleet. This role involves providing both on-site and remote assistance, managing tickets within the Jira Service Management system, and identifying recurring failures to escalate to engineering teams. Key responsibilities include configuring Windows, Linux, and Apple computers with necessary updates and security stacks, while also performing inventory and asset management for all endpoint hardware. The position requires administering licenses for software such as Microsoft Office, Adobe, Lucid, and Matlab. Candidates must possess strong communication skills and experience with ticketing systems to manage a queue effectively. Technical requirements include proficiency in PC and Apple hardware, with preferred experience in Linux, MDM, and AWS Virtual Workspaces. This role supports the technical infrastructure required to maintain secure operations for defense technology products.

What you'll do

  • Provide on-site and remote technical support for hardware and software issues.
  • Manage and resolve technical tickets using the Jira Service Management system.
  • Identify recurring failures and escalate persistent problems to the engineering team.
  • Configure Windows, Linux, and Apple systems with necessary updates and security stacks.
  • Manage inventory and assets for all company endpoint hardware.
  • Administer licenses for end-user software including Microsoft Office, Adobe, and Matlab.
  • Create and maintain knowledge articles and standard operating procedures for users and internal IT.
  • Execute operational improvements and participate in various implementation projects.

What we're looking for

  • Minimum of 3+ years of experience in a service desk technical role.
  • Excellent knowledge of PC and Apple hardware.
  • Experience with a ticketing system and managing a ticket queue.
  • Ability to participate in a weekly on-call rotation.
  • Ability to travel if necessary.
  • Eligible to obtain and maintain an active U.S. Secret security clearance.
  • Experience with Linux (preferred).
  • Experience with AWS Virtual Workspaces or MDM (preferred).

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