Service Desk Analyst

Anduril Industries

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Costa Mesa, CA
Salary
$77,000–$102,000 / yr
Posted
30 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $135k
This role $90k
$67k most similar roles pay here $171k

This role pays less than 93% of similar roles. Most pay $113,085–$157,200 — the shaded band above. At the midpoint, this role pays about $90k versus about $135k for comparable roles.

Based on 240 similar postings.

Employer

About Anduril Industries

Anduril Industries is a defense technology company that builds advanced hardware and software systems for national security, including autonomous drones, surveillance systems, and the Lattice AI command platform.

Anduril Industries currently has 1697 open roles on FindRole.

Listed pay typically runs $146,000–$194,000 across 1504 roles with salary data.

Most-posted roles

View all roles at Anduril Industries

At a glance

TL;DR · Service Desk Analyst

Service Desk Analyst The Service Desk Analyst joins the IT team to provide essential on-site and remote technical support for hardware and software across the company fleet. This role involves managing tickets within Jira Service Management, identifying recurring failures for engineering escalation, and maintaining inventory and asset management programs. The successful candidate will configure Windows, Linux, and Apple computers, ensuring all endpoints have the latest updates and security stack components installed. Responsibilities also include administering licenses for applications like Microsoft Office, Adobe, Lucid, and Matlab while developing internal knowledge articles and standard operating procedures. Key technical requirements include proficiency in PC and Apple hardware, experience with ticketing systems, and familiarity with Linux and AWS Virtual Workspaces. The role supports the operational infrastructure necessary to maintain a secure technology environment for defense-related systems.

What you'll do

  • Provide on-site and remote technical support for hardware and software issues.
  • Manage and resolve technical tickets using the Jira Service Management system.
  • Identify recurring failures and escalate persistent problems to the engineering team.
  • Configure Windows, Linux, and Apple systems with necessary updates and security protocols.
  • Manage inventory and assets for all company endpoint hardware.
  • Administer licenses for end-user software including Microsoft Office, Adobe, and Matlab.
  • Create knowledge articles and standard operating procedures for users and internal IT staff.
  • Execute operational improvements and participate in various implementation projects.

What we're looking for

  • Minimum of 3+ years of experience in a service desk technical role.
  • Excellent knowledge of PC and Apple hardware.
  • Experience with a ticketing system and managing a ticket queue.
  • Eligible to obtain and maintain an active U.S. Secret security clearance.
  • Experience with Linux (preferred).
  • Experience with AWS Virtual Workspaces (preferred).
  • Experience with MDM (preferred).

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