Service Desk Manager

General Dynamics

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Quick summary

Work type: On-site
Location: Newington, VA
Salary: $127,500–$172,500 / yr
Posted: 61 days ago
Freshness: Confirmed live today
Nearby: 99+ roles within 25 mi

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $185k

This role $150k

$116k $231k

below market most similar roles pay here above market

This role pays less than 77% of similar roles. Most pay $154,200–$216,587 — the blue band above. At the midpoint, this role pays about $150k versus about $185k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1377 open roles on FindRole.

Listed pay typically runs $124,093–$150,385 across 1184 roles with salary data.

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At a glance

TL;DR · Service Desk Manager

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The Service Desk Manager joins the IT Infrastructure and Operations team to lead a group of Service Desk technicians. In this role, you will manage the functionality and efficiency of computers running on various operating systems while ensuring a high-quality customer experience. You will work with multiple teammates and work centers to resolve technical challenges and support a highly dynamic environment focused on mission success. Required technical skills include Sec+, ITIL, Active Directory, and general IT services, alongside core competencies in troubleshooting, documentation, problem-solving, and communication. Candidates should possess five years of related experience and a Top Secret/SCI clearance. The work involves providing technical support to improve how agencies operate within complex government, defense, and intelligence projects.

Skills

Active Directory ITIL Security CCNA IT) Services Operating Systems Troubleshooting Documentation

What you'll do

Manage the functionality and efficiency of a group of computers running on multiple operating systems.
Lead a team of Service Desk technicians to deliver a high-quality customer experience.
Resolve technical challenges and operational issues to ensure mission success.
Provide superb customer service to support agency operations and mission requirements.
Maintain and manage IT infrastructure and operations within a dynamic environment.
Create and maintain technical documentation to support service desk activities.
Utilize technical and interpersonal skills to troubleshoot and resolve complex IT problems.

What we're looking for

Must possess a Top Secret/SCI security clearance.
Must be a US Citizen.
Must have 5+ years of related experience.
Must have a degree, technical training, or relevant certification.
Must possess Sec+ and ITIL certifications.
Must have skills in Active Directory, IT Services, and Troubleshooting.
Must possess documentation, problem-solving, and communication skills.
CCNA certification is preferred.

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