This role pays less than
75%
of similar roles. Most pay
$150,000–$216,362
— the shaded band above.
At the midpoint, this role pays about
$150k
versus about
$183k
for comparable roles.
Based on 240 similar postings.
Employer
About General Dynamics
General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.
General Dynamics currently has
1123 open roles
on FindRole.
Listed pay typically runs
$124,093–$150,385
across 984 roles with salary data.
As a Service Desk Manager, you will join the IT Infrastructure and Operations team to lead a group of technicians in delivering an exceptional customer experience. You will be responsible for managing the functionality and efficiency of computer groups running on various operating systems while collaborating with multiple teammates and work centers to resolve challenges in a highly dynamic environment. The role requires leveraging technical and interpersonal skills to ensure mission success through effective problem-solving, communication, and documentation. To succeed, you must possess expertise in Active Directory, IT services, and troubleshooting. Required qualifications include Sec+, ITIL, and five years of related experience, with CCNA as a preferred skill. This position focuses on providing critical technical support and infrastructure management to ensure the seamless operation of essential systems within a high-stakes environment.
Active Directory
DNS
DHCP
Group Policy Object
LDAP
PowerShell
MDM
DISA STIGs
ServiceNow
Network Administration
Enterprise IT Infrastructure
Security+
GSEC
SSCP
CCNA Security
Windows
Linux
Jira Service Management
AWS Virtual Workspaces
MDM
Microsoft Office
Adobe
Lucid
Matlab
Asset Management
hardware. * Support
SOPs
Technical Support