This role pays less than
82%
of similar roles. Most pay
$117,000–$168,125
— the shaded band above.
At the midpoint, this role pays about
$110k
versus about
$143k
for comparable roles.
Based on 240 similar postings.
Employer
About Pfizer
Pfizer Inc. is one of the world''s largest biopharmaceutical companies, researching, developing, manufacturing, and marketing medicines and vaccines across multiple therapeutic areas including oncology, cardiology, and infectious diseases. Industry: Biopharmaceuticals
Pfizer currently has
27 open roles
on FindRole.
Listed pay typically runs
$106,000–$176,600
across 27 roles with salary data.
The Customer Service Operations Analyst provides essential operational support, coaching, and analytical oversight for the Global Hospital & Biosimilars Customer Service organization. This role functions as an on-the-floor extension of leadership to enforce quality standards, reduce rework, and improve consistency across multiple teams. Daily responsibilities include providing frontline training, managing operational coverage, identifying root causes for recurring issues, and monitoring real-time trends in call and email activity. The successful candidate will utilize a technical toolkit including SAP ECC, Fiori, Business Objects, inContact, Prime, iKnow, and SAP C4C Pfizer Assist to manage order-to-cash processes and system enhancements. Key competencies include project management, change management, and the ability to champion AI integration initiatives. This role solves complex logistical challenges within a high-volume business portfolio involving large-scale order processing, distribution operations, and supply program coordination.
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