Manager- ServiceNow Solution Architect

Johnson & Johnson

Remote Actively hiring Verified listing
Remote, USA · Raritan, NJ Posted 14 days ago $102,000–$177,100 / year
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At a glance

AI generated

TL;DR

As a Senior ServiceNow Solution Architect at Johnson & Johnson’s Iris platform, you will lead the design and implementation of scalable, secure solutions within specific process areas such as Incident or Change Management. Your role involves translating business needs into technical requirements, ensuring alignment with enterprise standards and long-term strategic goals. You will apply disciplined use of Business Rules, Script Includes, and ACLs to maintain a high standard of security and performance in a large-scale, highly governed environment. Additionally, you will collaborate closely with platform leadership to ensure your domain solutions are upgrade-ready and align with architectural standards and GenAI initiatives. This position requires deep expertise in ServiceNow process areas, strong technical judgment, and the ability to communicate complex design decisions effectively to both technical peers and functional stakeholders.

Skills

ServiceNow Business Rules Script Includes ACLs DevOps Agile Methodology ITSM CMDB ITOM GRC Certified Application Developer (CAD) Certified System Administrator (CSA) Now Assist Prometheus Grafana

What you'll do

  • Own architectural design and configuration decisions for a specific ServiceNow domain.
  • Translate business needs into scalable ServiceNow solutions aligning with enterprise standards.
  • Design and maintain Access Control Lists (ACLs) appropriate for large enterprises.
  • Support system de-customization to ensure upgrade readiness and minimize custom logic.
  • Serve as the subject matter expert for assigned ServiceNow areas, supporting complex issue resolution.

What we're looking for

  • Minimum 5 years of hands-on experience designing solutions for a large-scale ServiceNow platform.
  • Demonstrated ability to design and implement solutions using Business Rules, Script Includes, and ACLs in an enterprise environment.
  • Deep expertise in at least one ServiceNow process area (Incident, Change, CMDB).
  • Strong technical judgment regarding performance, security, maintainability, and upgrade impact.
  • Clear communication skills for explaining technical decisions to both peers and stakeholders.
  • Two or more current ServiceNow certifications preferred (CIS ITSM, CAD, CSA).

Market check

Salary context

This $102,000–$177,100 range sits above 13% of similar postings on FindRole.

Peer median band

$142,300–$225,000

Median floor and ceiling across peers.

Typical midpoint (25–75%)

$156,331–$222,125

Middle half of comparable postings.

Based on 239 comparable postings.

* 240 is the maximum number of comparable postings sampled.

Employer

About Johnson & Johnson

Johnson & Johnson is a multinational corporation operating in three main segments: consumer health products, pharmaceuticals, and medical devices, known for brands like Tylenol, Band-Aid, and Janssen. Industry: Pharmaceuticals & Medical Devices

Johnson & Johnson currently has 46 open roles on FindRole.

Listed pay typically runs $122,000–$211,025 across 45 roles with salary data.

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View all roles at Johnson & Johnson

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