ServiceNow Solution Architect Manager

Johnson & Johnson

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Raritan, NJ
Salary
$102,000–$177,100 / yr
Posted
119 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $186k
This role $140k
$87k most similar roles pay here $243k

This role pays less than 91% of similar roles. Most pay $159,000–$213,200 — the shaded band above. At the midpoint, this role pays about $140k versus about $186k for comparable roles.

Based on 240 similar postings.

Employer

About Johnson & Johnson

Johnson & Johnson is a multinational corporation operating in three main segments: consumer health products, pharmaceuticals, and medical devices, known for brands like Tylenol, Band-Aid, and Janssen. Industry: Pharmaceuticals & Medical Devices

Johnson & Johnson currently has 46 open roles on FindRole.

Listed pay typically runs $117,000–$201,250 across 42 roles with salary data.

Most-posted roles

View all roles at Johnson & Johnson

At a glance

TL;DR · ServiceNow Solution Architect Manager

Manager- ServiceNow Solution Architect serves as the primary architect for a specific process area, such as Incident, Change, CMDB, or Discovery, within the Iris enterprise platform. The role involves owning architectural design and configuration decisions to build scalable, secure solutions while ensuring long-term platform sustainability in a highly governed environment. Day-to-day responsibilities include translating business needs into technical designs, implementing Business Rules, Script Includes, and ACLs, and refactoring custom logic to ensure upgrade readiness. The position requires expertise in ServiceNow processes like ITOM or GRC, along with skills in scripting languages, agile methodology, and product configuration. Candidates must demonstrate strong judgment regarding performance and security while managing the balance between configuration and customization. This role addresses the technical challenge of maintaining a stable, secure, and high-quality enterprise platform through disciplined engineering standards.

What you'll do

  • Serve as the primary ServiceNow Solution Architect for assigned process areas like Incident, Change, CMDB, or Discovery.
  • Design and implement scalable, secure solutions within the enterprise ServiceNow platform while adhering to governance standards.
  • Translate complex business requirements into technical configurations that align with long-term platform strategy.
  • Develop maintainable server-side logic using Business Rules and Script Includes instead of ad-hoc scripting.
  • Manage Access Control Lists (ACLs) to ensure secure, least-privilege access across the enterprise environment.
  • Refactor or remove custom code to ensure system upgrade readiness and alignment with out-of-box capabilities.
  • Act as a subject matter expert for assigned domains during design reviews and backlog refinement.
  • Collaborate with leadership to align domain solutions with GenAI initiatives and architectural standards.

What we're looking for

  • Minimum 5 years of hands-on experience designing solutions for a large-scale ServiceNow platform.
  • Demonstrated ability to design and implement solutions using Business Rules, Script Includes, and ACLs in an enterprise environment.
  • Deep expertise in at least one ServiceNow process area such as Incident, Change, CMDB, ITOM, or GRC.
  • Strong technical judgment regarding performance, security, maintainability, and upgrade impact.
  • Ability to communicate technical design decisions clearly to both technical peers and functional stakeholders.
  • Preferred: Two or more current ServiceNow certifications (CIS, CAD, or CSA).
  • Preferred: Hands-on experience implementing or supporting Now Assist features in production.
  • Preferred: Experience participating in major ServiceNow upgrades and managing impacts on customizations.

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