Senior Support Specialist

General Dynamics

Confirmed live yesterday High trust
Hybrid

Quick summary

Work type
Hybrid
Location
Pittsfield, MA
Salary
$82,015–$88,743 / yr
Posted
1 day ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $139k
This role $85k
$71k most similar roles pay here $189k

This role pays less than 98% of similar roles. Most pay $116,492–$162,000 — the shaded band above. At the midpoint, this role pays about $85k versus about $139k for comparable roles.

Based on 240 similar postings.

Employer

About General Dynamics

General Dynamics is a global aerospace and defense company offering a broad portfolio of products and services in business aviation, ship construction, land combat vehicles, and information technology. It serves customers in the U.S. government, allied governments, and a diverse array of commercial markets.

General Dynamics currently has 1295 open roles on FindRole.

Listed pay typically runs $120,700–$149,500 across 1084 roles with salary data.

Most-posted roles

View all roles at General Dynamics

At a glance

TL;DR · Senior Support Specialist

As a Senior Support Specialist within the engineering team, you will manage critical software asset management tasks to ensure organizational efficiency and compliance. You will be responsible for tracking, managing, and reconciling software licenses, entitlements, subscriptions, and renewals while maintaining accurate inventory records in tools like Maximo and Teams. Your daily work involves supporting compliance audits, generating usage reports, and managing the software request process for internal stakeholders. You will also assist with procurement activities, including vendor communications and creating engineering instructions for purchase orders. To succeed, you must be proficient in the Microsoft suite, generative AI, and data management tools while navigating complex software publisher licensing agreements like Red Hat and VMware. This role addresses the technical challenge of optimizing software utilization and maintaining audit readiness within a high-tech defense and scientific environment.

What you'll do

  • Track, manage, and reconcile software licenses, entitlements, subscriptions, and renewals to optimize utilization.
  • Maintain accurate software inventory records within SAM tools like Maximo or Teams.
  • Support compliance audits and remediation activities to improve organizational software compliance.
  • Generate reports on software usage, compliance trends, and optimization opportunities.
  • Manage the software request process and provide technical support to internal stakeholders.
  • Assist with procurement activities including vendor communications, quote requests, and creating engineering instructions.
  • Coordinate with Supply Chain Management and program teams for efficient software lifecycle management.
  • Facilitate stakeholder meetings and deliver presentations regarding Software Asset Management initiatives.

What we're looking for

  • U.S. citizenship is required.
  • Must be able to obtain a Department of Defense Secret security clearance.
  • Bachelor's or Technology degree in Engineering or a related field, or a Master's degree, or an equivalent combination of education and experience.
  • Minimum 2 years of relevant experience for those with a Bachelor's or Technology degree.
  • Minimum 2 years of experience in Software Asset Management or related roles (preferred).
  • Experience with software license models and compliance management (preferred).
  • Proficiency with Microsoft suite, generative AI, and data management tools (preferred).
  • Prior experience in IT procurement processes or understanding of software publisher licensing agreements (preferred).

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