Senior Product Manager, Chat, Video, and Collaboration Integrations

What you'll do

• Own the end-to-end strategy and roadmap for chat, video, and collaboration integrations.
• Build a platform of frameworks, APIs, and guidelines for other product teams to use.
• Standardize bi-directional syncing for issues and tickets across external work management systems.
• Integrate AI capabilities using real-time contextual data from chats, meetings, and tickets.
• Deliver scalable enterprise features including identity mapping, administrative governance, and security controls.
• Translate customer needs into crisp PRDs, design partnerships, and prioritized roadmaps.
• Support Sales and Customer Success teams on strategic deals and integration migrations.
• Define and track adoption, engagement, and revenue-influence metrics for the integration suite.

What we're looking for

• 5+ years of product management experience shipping technical B2B SaaS products.
• Experience owning a product area with multiple engineering teams.
• Deep experience with integrations, platforms, or developer-facing APIs, ideally on chat, collaboration, or ITSM systems.
• Track record of driving roadmaps across organizational boundaries and aligning stakeholders with competing needs.
• Experience working with strategic technology partners.
• Strong technical depth regarding webhooks, sync models, auth, rate limits, and AI/LLM trade-offs.
• Experience or genuine interest in developer platforms, observability, incident response, ITSM, or AI-assisted product experiences.
• Clear, persuasive written and verbal communication skills for presenting to executives, customers, and partner leadership.