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$176,675–$222,750.
Based on 240 similar postings.
Employer
About Capital One Financial
Capital One Financial is a bank holding company specializing in credit cards, auto loans, banking, and savings products, known for its data-driven approach to consumer and commercial finance. Industry: Financial Services & Banking
Capital One Financial currently has
1384 open roles
on FindRole.
Listed pay typically runs
$197,300–$225,100
across 685 roles with salary data.
As a Senior Manager, Product Management - Chat Servicing Expansion, you will join the Card Servicing Strategy team to develop conversational servicing platforms and products. You will work autonomously to prepare the chat platform for tenant onboarding, expanding its reach beyond card services to include bank and financial services audiences. Your daily responsibilities involve collaborating with cross-functional partners to understand customer and agent needs, utilizing a data-driven mindset to identify value, and prioritizing roadmaps to scale message-based experiences. You will partner with technical counterparts to provide clear requirements for design and delivery while navigating complex dependencies to resolve problems. The role focuses on the specific domain of transforming customer servicing through AI solutions and scalable chat technology. Required competencies include human-centered design, business focus, technology-driven innovation, integrated problem solving, and transformational leadership to drive organizational alignment.
Identify and analyze customer, live chat agent, and business needs through cross-functional collaboration.
Use a data-driven approach to determine high-value intersection points for product improvements.
Develop plans to expand the chat platform to new customer segments beyond US Card services.
Prioritize and sequence the product roadmap to scale chat capabilities and meet diverse customer needs.
Provide clear technical requirements to engineering partners to optimize and scale the chat platform.
Manage complex dependencies and navigate ambiguity to lead cross-functional teams toward project goals.
Drive the adoption of AI solutions to enhance message-based servicing experiences for all customers.
What we're looking for
Must have a Bachelor's or Master’s degree in a quantitative field, Business, Marketing, or a Bachelor's degree with 4 years of Product Management experience.
Experience translating business strategy and analysis into consumer-facing digital products (preferred).
Ability to collaborate with cross-functional partners to understand customer, agent, and business needs.
Ability to adopt a data-driven mindset and test-and-learn approach to determine value.
Ability to prioritize and sequence roadmaps to scale platforms and meet requirements.
Ability to partner with technical teams to provide clear requirements for design and delivery.
Ability to navigate ambiguity and lead cross-functional teams through complex dependencies.
Proficiency in human-centered, business-focused, technology-driven, integrated problem solving, and transformational leadership.
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