Senior Manager, Scaled Operations, FSI

Airbnb

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
Remote
Salary
$192,000–$235,000 / yr
Posted
22 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $192k
This role $214k
$132k most similar roles pay here $248k

This role pays more than 65% of similar roles. Most pay $154,100–$229,500 — the shaded band above. At the midpoint, this role pays about $214k versus about $192k for comparable roles.

Based on 240 similar postings.

Employer

About Airbnb

Founded in 2008 and formerly known as AirBed & Breakfast, Inc., Airbnb is a global marketplace connecting travelers with hosts who offer unique accommodations, ranging from private rooms to entire homes. It operates a massive digital platform for booking stays, experiences, and travel services worldwide.

Airbnb currently has 65 open roles on FindRole.

Listed pay typically runs $200,000–$240,000 across 51 roles with salary data.

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At a glance

TL;DR · Senior Manager, Scaled Operations, FSI

Senior Manager, Scaled Operations, FSI leads the Scaled Services team within the Fraud & Safety Investigations organization to build foundational infrastructure for global operations. This leadership role involves managing three teams focused on scaled implementation, internal tooling, and quality assurance. The manager is responsible for developing automated data models, building AI-ready data foundations, and creating self-service tools to improve agent efficiency across fraud and safety domains. Key responsibilities include overseeing end-to-end program launches, governing consistent quality standards, and managing the tools roadmap in collaboration with Product and Engineering teams. The ideal candidate possesses over 12 years of experience in operations or program management, including at least five years of experience managing managers. Core competencies include expertise in data architecture, metric governance, cross-functional influence, and high-stakes operational strategy to solve complex safety and fraud challenges.

What you'll do

  • Manage a multi-functional team of managers overseeing internal tooling, quality assurance, and strategic program implementation.
  • Develop and oversee the roadmap for automated tools and workflows to improve agent efficiency and accuracy.
  • Build AI-ready data models and infrastructure to enable self-service capabilities across the fraud and safety organization.
  • Establish and enforce consistent quality standards and metric definitions across all operational domains.
  • Oversee end-to-end delivery of product launches, policy changes, and workflow updates.
  • Serve as a technical subject matter expert for internal tools and data infrastructure to support business continuity.
  • Partner with Product, Engineering, and Data Science teams to influence and align on organizational roadmaps.
  • Communicate complex operational trade-offs and performance metrics to executive leadership.

What we're looking for

  • 12+ years of experience in operations, strategy, or program management.
  • 5+ years of experience managing managers to build and develop high-performing, distributed teams.
  • Experience leading multi-functional operations teams at the intersection of process, tooling, and data.
  • Strong understanding of data architecture, metric governance, and building self-service data systems.
  • Proven ability to set and govern quality standards at scale impartially.
  • Strong cross-functional influence skills to manage product and engineering roadmaps.
  • Ability to communicate complex programs and data concepts clearly to executive leadership.
  • Experience in Trust, Fraud, Safety, or high-stakes operations environments (preferred).

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