This role pays more than
69%
of similar roles. Most pay
$169,375–$220,200
— the shaded band above.
At the midpoint, this role pays about
$214k
versus about
$195k
for comparable roles.
Based on 239 similar postings.
Employer
About Airbnb
Founded in 2008 and formerly known as AirBed & Breakfast, Inc., Airbnb is a global marketplace connecting travelers with hosts who offer unique accommodations, ranging from private rooms to entire homes. It operates a massive digital platform for booking stays, experiences, and travel services worldwide.
Airbnb currently has
65 open roles
on FindRole.
Listed pay typically runs
$200,000–$240,000
across 51 roles with salary data.
Senior Manager, Quality, Specialty is a senior leadership role responsible for the quality program across high-stakes Community Support functions including Safety, Premium Support, and CS Labs. The successful candidate will own the specialty quality strategy, establish operating models with shared governance, and lead root cause analysis to drive product and policy improvements. Day-to-day responsibilities include overseeing global QA execution, managing a distributed team of Quality Leads and Analysts, and developing automated KPI reporting and predictive NPS frameworks. The role requires expertise in quality methodologies like COPC, AQS, Six Sigma, and Lean, alongside experience with QA tooling platforms, AutoQA deployment, and Responsible AI quality frameworks. This position addresses the challenge of managing sensitive guest and host interactions that carry high regulatory and reputational exposure within a complex, non-routine support environment.
Remote (Ontario, Canada)+411 days ago
$128,000–$160,000
Quality Assurance
AutoQA
COPC
Six Sigma
Lean
Observe.AI
NPS
Root Cause Analysis
Program Management
Change Management
Form Design
Calibration Management
Machine Learning
LLM
GenAI
Search Relevance
Recommendation Systems
Natural Language Search
ML Infrastructure
A/B Testing
Feature Development
Model Testing
Technical Program Management