Senior Manager, Data Center Support Services

Oracle

Confirmed live today High trust

Quick summary

Work type
On-site
Location
Harwood, ND
Salary
$108,300–$264,100 / yr
Posted
4 days ago
Freshness
Confirmed live today

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $190k
This role $186k
$90k most similar roles pay here $283k

This role pays less than 56% of similar roles. Most pay $155,900–$223,750 — the shaded band above. At the midpoint, this role pays about $186k versus about $190k for comparable roles.

Based on 240 similar postings.

Employer

About Oracle

Oracle Corporation is a leading multinational technology company specializing in database software, cloud computing, and enterprise software.

Oracle currently has 665 open roles on FindRole.

Listed pay typically runs $102,300–$223,749 across 618 roles with salary data.

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At a glance

TL;DR · Senior Manager, Data Center Support Services

Senior Manager, Data Center Support Services leads teams responsible for end-to-end hardware installation, troubleshooting, and maintenance within regional data center environments. The role involves overseeing network configuration, cabling validation, and equipment upgrades while managing critical outage situations to ensure service continuity. This position requires a leader who can coordinate with internal development teams and external vendors to resolve complex technical problems and manage vendor performance against established service level agreements. Key responsibilities include enforcing safety protocols, maintaining standard operating procedures, and identifying training needs to advance technician skills. The manager must oversee large-scale projects, drive process improvements, and mentor team members in areas of networking and server maintenance. Success requires expertise in managing complex technical troubleshooting, ensuring compliance with security controls, and providing subject matter expertise regarding the downstream implications of infrastructure changes.

What you'll do

  • Manage teams performing end-to-end hardware installation, troubleshooting, and component replacements across regional data centers.
  • Oversee the implementation of network communications, cabling validation, and networking equipment solutions.
  • Resolve complex technical issues by coordinating with internal development teams and external vendors.
  • Manage major outage situations for clients while ensuring all resolutions are documented and tracked.
  • Enforce compliance with Standard Operating Procedures (SOPs), Maintenance Operation Protocols (MOPs), and safety guidelines.
  • Identify skill gaps and provide training to advance the technical capabilities of less experienced technicians.
  • Monitor vendor performance to ensure all Service Level Agreements (SLAs) are met.
  • Manage large-scale projects by overseeing timelines, deliverables, and budget requirements across multiple teams.

What we're looking for

  • Must be able to read, write, and speak English.
  • Requires 6 to 10+ years of experience in the field.
  • Experience managing teams for hardware installation, troubleshooting, and network communications is required.
  • Ability to oversee data center environments and manage major outage situations for clients.
  • Experience ensuring compliance with Standard Operating Procedures (SOPs) and Maintenance Operation Protocols (MOPs).
  • Ability to lead collaboration between service/development teams and external vendors to resolve complex technical problems.
  • Capability to manage multiple large-scale projects while monitoring timelines, deliverables, and budgets.
  • Ability to provide coaching, mentorship, and performance management for team members.

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