Senior ITAM Systems & Process Analyst

LPL Financial

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Fort Mill, SCCharlotte, NC
Salary
$79,001–$131,737 / yr
Posted
4 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Below market

How this pay compares to similar roles

Similar $158k
This role $105k
$65k most similar roles pay here $207k

This role pays less than 93% of similar roles. Most pay $123,787–$193,000 — the shaded band above. At the midpoint, this role pays about $105k versus about $158k for comparable roles.

Based on 240 similar postings.

Employer

About LPL Financial

LPL Financial is the largest independent broker-dealer in the United States, providing brokerage and investment advisory services to independent financial advisors and financial institutions. Industry: Financial Services & Wealth Management

LPL Financial currently has 62 open roles on FindRole.

Listed pay typically runs $140,500–$234,100 across 56 roles with salary data.

Most-posted roles

View all roles at LPL Financial

At a glance

TL;DR · Senior ITAM Systems & Process Analyst

Senior ITAM Systems & Process Analyst The Senior ITAM Systems & Process Analyst joins the team to manage the design, administration, and governance of IT Asset Management processes and ServiceNow platform capabilities. This role serves as a critical liaison between business stakeholders and technical teams to translate requirements into scalable workflows, automation opportunities, and governance frameworks. Key responsibilities include managing ServiceNow configurations like request fulfillment and catalog items, performing gap assessments for regulatory compliance, and overseeing the full asset lifecycle including software and hardware management. The candidate will utilize ServiceNow tools, specifically SAM Pro, HAM Pro, CMDB, and CSDM, to ensure data quality and operational readiness. Essential skills include requirement gathering, technical documentation, UAT coordination, and data analysis. This role solves complex problems regarding enterprise asset visibility, license governance, and audit readiness within a regulated environment.

What you'll do

  • Administer and maintain ServiceNow ITAM capabilities including request fulfillment, catalog items, workflows, and forms.
  • Translate business requirements into technical specifications, functional designs, and automated workflow documentation.
  • Develop and maintain ITAM policies, standards, procedures, and governance frameworks to ensure regulatory compliance.
  • Manage the full lifecycle of hardware and software assets, including entitlement analysis and license governance.
  • Coordinate User Acceptance Testing (UAT) activities, including developing test plans and tracking remediation needs.
  • Perform data analysis on ITAM and ServiceNow metrics to identify process gaps and automation opportunities.
  • Create and maintain standard operating procedures (SOPs), process maps, and technical documentation for internal teams.
  • Manage operational readiness tasks such as onboarding, access requests, and cross-functional project coordination.

What we're looking for

  • Bachelor's degree in Information Technology, Information Systems, Business Administration, or equivalent professional experience.
  • 5+ years of experience supporting ServiceNow platform administration, workflow management, request fulfillment, or catalog management.
  • 3-5 years of experience with IT Asset Management, Software Asset Management, Hardware Asset Management, Vendor Operations, or related disciplines.
  • 5+ years of experience gathering business requirements and translating them into documented technical, functional, or process solutions.
  • 3+ years of experience coordinating testing, validation, release readiness, or operational implementation activities.
  • ServiceNow Certified System Administrator (CSA) or equivalent ServiceNow administration experience (preferred).
  • Experience with ServiceNow ITAM, SAM Pro, HAM Pro, CMDB, CSDM, catalog items, workflows, or request fulfillment capabilities (preferred).
  • Experience supporting regulated environments, audit readiness, control documentation, governance programs, and process automation (preferred).

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