Senior Business Systems Analyst, ServiceNow AI and Automation

CrowdStrike

Confirmed live 2 days ago High trust
Remote

Quick summary

Work type
Remote
Location
Austin, TX
Salary
$125,000–$180,000 / yr
Posted
7 days ago
Freshness
Confirmed live 2 days ago

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $157k
This role $152k
$112k most similar roles pay here $198k

This role pays more than 51% of similar roles. Most pay $123,900–$190,000 — the shaded band above. At the midpoint, this role pays about $152k versus about $157k for comparable roles.

Based on 239 similar postings.

Employer

About CrowdStrike

CrowdStrike is a leading American cybersecurity technology firm, specializing in cloud-native endpoint protection, threat intelligence, and incident response.

CrowdStrike currently has 28 open roles on FindRole.

Listed pay typically runs $140,000–$215,000 across 28 roles with salary data.

Most-posted roles

View all roles at CrowdStrike

At a glance

TL;DR · Senior Business Systems Analyst, ServiceNow AI and Automation

Sr. Business Systems Analyst, ServiceNow AI and Automation joins the IT Service Management Office to scale AI-assisted and automated solutions across the platform. This role involves partnering with stakeholders, architects, and developers to translate business needs into functional requirements and technical stories while managing a strategic roadmap. The analyst will design automation using ServiceNow capabilities like NOW Assist GenAI for Enterprise, Flow Designer, orchestration, Virtual Agent, and decision logic. Key responsibilities include defining guardrails, conducting fit/gap analysis, and overseeing testing and training to improve end-user experience. Required expertise includes extensive experience with the ServiceNow platform, ITSM, HRSD, CSM, and ITIL best practices. The role focuses on solving complex problems by automating workflows and managing core services like CMDB, CSDM, Employee Center Pro, and Asset & Configuration Management to reduce manual effort and increase operational throughput.

What you'll do

  • Translate business needs into scalable functional and technical requirements for ServiceNow platform improvements.
  • Design and implement automated workflows using ServiceNow capabilities like Flow Designer, Virtual Agent, and Now Assist GenAI.
  • Partner with stakeholders to maintain a prioritized strategic roadmap for the ServiceNow platform.
  • Define guardrails, acceptance criteria, and success metrics for AI-assisted and automated solutions.
  • Manage functional deliverables including process definition, fit/gap analysis, testing, training, and reporting.
  • Drive adoption of self-service tools to reduce manual effort and improve end-user experience.
  • Ensure data consistency across ServiceNow and integrated systems for core areas like CMDB and Asset Management.
  • Guide solution design in collaboration with developers and architects without owning the code delivery.

What we're looking for

  • Bachelor's degree (technical degree preferred).
  • 10+ years of experience implementing, configuring, and administering SaaS business systems.
  • At least 4 years of ServiceNow experience across multiple workflows like ITSM, HRSD, and CSM.
  • Proven experience utilizing AI technologies to streamline workflows and improve business outcomes.
  • Demonstrated experience designing and implementing automation and self-service solutions on the ServiceNow platform.
  • Strong understanding of ITIL best practices including Incident, Problem, Change, Knowledge, Configuration, and Asset management.
  • Experience with Agile, Kanban, Scrum, or other SDLC methodologies.
  • Excellent stakeholder engagement, facilitation, and communication skills for presenting to senior leadership.

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