Senior Business Systems Analyst, ServiceNow AI and Automation

CrowdStrike

Confirmed live yesterday High trust
Remote

Quick summary

Work type
Remote
Location
TX
Salary
$125,000–$180,000 / yr
Posted
7 days ago
Freshness
Confirmed live yesterday

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $157k
This role $152k
$112k most similar roles pay here $198k

This role pays more than 52% of similar roles. Most pay $123,775–$190,000 — the shaded band above. At the midpoint, this role pays about $152k versus about $157k for comparable roles.

Based on 239 similar postings.

Employer

About CrowdStrike

CrowdStrike is a leading American cybersecurity technology firm, specializing in cloud-native endpoint protection, threat intelligence, and incident response.

CrowdStrike currently has 28 open roles on FindRole.

Listed pay typically runs $140,000–$215,000 across 28 roles with salary data.

Most-posted roles

View all roles at CrowdStrike

At a glance

TL;DR · Senior Business Systems Analyst, ServiceNow AI and Automation

Sr. Business Systems Analyst, ServiceNow AI and Automation joins the IT Service Management Office to align platform solutions with business outcomes. This role focuses on scaling AI-assisted and automated solutions to reduce demand and improve throughput across the organization. You will partner with stakeholders and developers to translate complex requirements into functional designs, specifically focusing on automation using ServiceNow capabilities like NOW Assist GenAI, Flow Designer, Virtual Agent, and orchestration. Key responsibilities include managing the strategic roadmap, defining guardrails for AI-assisted workflows, and overseeing core platform areas such as CMDB, CSDM, Employee Center Pro, and Asset Management. The ideal candidate possesses deep ServiceNow expertise, experience with ITIL best practices, and a strong ability to design self-service solutions. You will utilize tools like Flow Designer and internal GenAI systems to solve problems within the enterprise service management domain.

What you'll do

  • Translate business needs into scalable functional and technical requirements for ServiceNow platform solutions.
  • Design and implement automated workflows using ServiceNow capabilities like Flow Designer, Virtual Agent, and Now Assist GenAI.
  • Manage the strategic roadmap by coordinating enhancements and projects across the ServiceNow platform.
  • Define guardrails, acceptance criteria, and success metrics for AI-assisted and automated solutions.
  • Own functional deliverables including process definition, requirements gathering, fit/gap analysis, testing, and training.
  • Drive the adoption of self-service tools to reduce manual effort and improve end-user experience.
  • Ensure data consistency across ServiceNow and integrated systems regarding CMDB, CSDM, and Asset Management.
  • Collaborate with developers and architects to guide solution design without managing code delivery.

What we're looking for

  • Bachelor's degree (technical degree preferred).
  • 10+ years of experience implementing, configuring, and administering SaaS business systems.
  • At least 4 years of ServiceNow experience across multiple workflows like ITSM, HRSD, and CSM.
  • Proven experience using AI technologies to streamline workflows and improve business outcomes.
  • Demonstrated experience designing and implementing automation and self-service solutions on the ServiceNow platform.
  • Strong understanding of ITIL best practices including Incident, Problem, Change, Knowledge, Configuration, and Asset management.
  • Experience with Agile, Kanban, Scrum, or other SDLC methodologies.
  • Excellent stakeholder engagement, facilitation, and communication skills for presenting to senior leadership.

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