Senior IT Change Coordinator, Network Services

What you'll do

• Provide technical governance and release coordination for enterprise network infrastructure changes.
• Assess connectivity and service impacts to ensure network changes have minimal impact on business operations.
• Coordinate maintenance windows and ensure changes include appropriate redundancy, validation, and recovery planning.
• Facilitate complex IT change requests by auditing them against regulatory standards and technical complexity.
• Identify and resolve quality issues within the department that contribute to IT service delivery problems.
• Partner with internal and external SMEs to automate and integrate process controls with other ITIL disciplines.
• Serve as an escalation point for junior team members on moderately complex technical issues.
• Monitor and control risks associated with business activities in accordance with risk and compliance policies.

What we're looking for

• Bachelor's degree or 4 years of relevant education and/or experience.
• 6 years of experience in IT change management, release management, infrastructure operations, platform engineering, or technical project management.
• Advanced knowledge of ITIL, enterprise infrastructure, and operational controls.
• Demonstrated experience with servers, operating systems, virtualization, storage, middleware, hybrid cloud, resiliency, and maintenance coordination.
• Advanced knowledge of enterprise network technologies, operations, and maintenance practices.
• Ability to evaluate network dependencies, redundancy, implementation plans, and rollback strategies.
• Advanced facilitation, communication, and cross-functional stakeholder management skills.
• ITIL 4, Cisco, Juniper, cloud networking, or relevant network certification (preferred).