Senior IT Change Coordinator, Application Delivery

What you'll do

• Provide technical change governance for complex software releases across the enterprise.
• Assess deployment risks and coordinate dependencies for cross-functional delivery teams.
• Validate release readiness and ensure production outcomes meet business requirements.
• Audit change requests to ensure they meet regulatory standards and appropriate rigor levels.
• Monitor IT change progress to ensure timely implementation with minimal production disruption.
• Identify and resolve quality issues contributing to IT service delivery problems.
• Partner with SMEs to automate and integrate process controls with other ITIL disciplines.
• Serve as an escalation point for junior team members on moderately complex issues.

What we're looking for

• Bachelor's degree or 4 years of relevant education and/or experience.
• 6 years of IT change management, release management, application delivery, software engineering coordination, or technical project management experience.
• Advanced knowledge of ITIL and Change Enablement practices.
• Demonstrated experience with waterfall and Agile delivery, SDLC, application testing, CI/CD, deployment governance, and cross-functional release coordination.
• Advanced written, verbal, presentation, facilitation, and stakeholder management skills.
• Strong attention to detail and demonstrated knowledge of relevant risk and regulatory requirements.
• ITIL 4, SAFe, Scrum, DevOps, or relevant change/release certification (preferred).
• Experience with enterprise CI/CD platforms, release orchestration, observability, or deployment automation (preferred).