IT Change Coordinator Senior, Infrastructure and Platform Services

What you'll do

• Facilitate complex IT change requests by reviewing and auditing them against regulatory standards.
• Drive the appropriate level of rigor for changes based on technical complexity and potential impact.
• Evaluate infrastructure dependencies and coordinate maintenance activities to protect service availability.
• Identify and resolve quality issues within the department that contribute to IT service delivery problems.
• Partner with SMEs to improve, synchronize, and automate process controls and ITIL disciplines.
• Serve as an escalation point for junior team members on moderately complex technical issues.
• Monitor and control risks associated with business activities in accordance with compliance policies.
• Provide consultation on IT change and release management tools, processes, and artifacts.

What we're looking for

• Bachelor's degree or 4 years of relevant education and/or experience.
• 6 years of experience in IT change management, release management, infrastructure operations, platform engineering, or technical project management.
• Advanced knowledge of ITIL, enterprise infrastructure, and operational controls.
• Demonstrated experience with servers, operating systems, virtualization, storage, middleware, hybrid cloud, resiliency, and maintenance coordination.
• Ability to evaluate infrastructure dependencies, resiliency, capacity, implementation plans, and recovery strategies.
• Advanced facilitation, written communication, and stakeholder management skills.
• Strong understanding of operational risk, service reliability, and control requirements.
• ITIL 4, cloud, virtualization, operating system, or infrastructure certification (preferred).