Senior Director, Technology Operations, Fraud and ID Verification, Trust and Safety

Walmart

Confirmed live yesterday High trust

Quick summary

Work type
On-site
Location
Bentonville, AR
Salary
$130,000–$260,000 / yr
Employment
Full-time
Posted
176 days ago
Freshness
Confirmed live yesterday
Nearby
99+ roles within 25 mi

Market check

Salary context

Competitive pay

How this pay compares to similar roles

Similar $220k
This role $195k
$114k $279k
below market most similar roles pay here above market

This role pays less than 61% of similar roles. Most pay $177,250–$262,600 — the blue band above. At the midpoint, this role pays about $195k versus about $220k for comparable roles.

Based on 240 similar postings.

Employer

About Walmart

Walmart Inc. is the world''s largest retailer by revenue, operating a chain of hypermarkets, discount department stores, and grocery stores, as well as a growing e-commerce presence through Walmart.com. Industry: General Merchandise & Grocery Retail

Walmart currently has 713 open roles on FindRole.

Listed pay typically runs $117,000–$234,000 across 610 roles with salary data.

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At a glance

TL;DR · Senior Director, Technology Operations, Fraud and ID Verification, Trust and Safety

Role Posting Log in to save

The Senior Director, Technology Operations-Fraud and ID Verification, Trust and Safety leads the long-term strategy and execution of fraud prevention and digital identity capabilities for the Spark Driver gig delivery platform. This senior leadership role involves owning the end-to-end digital identity strategy, defining visions to anticipate emerging threats like generative AI, synthetic identities, and spoofing, and managing platform and vendor strategies. The successful candidate will establish governance, KPIs, and success metrics while partnering with Engineering, Product, Security, and Asset Protection teams. Key competencies include experience in trust, safety, risk management, and fraud, alongside familiarity with modern identity validation techniques such as digital IDs, adaptive identity, risk-based decisioning, and signal orchestration. The role addresses the technical challenge of scaling resilient, adaptable identity solutions within a high-scale consumer gig-economy environment.

Skills

Digital Identity Fraud Prevention Risk Management Signal Orchestration Adaptive Identity Risk-based Decisioning Vendor Governance WCAG) 2.2 AA Project Management Program Management Information Systems Generative AI Identity Validation Platform Strategy

What you'll do

  • Own the end-to-end digital identity strategy with a focus on scalability and dynamic risk mitigation.
  • Define a vision for fraud prevention that anticipates emerging threats like generative AI and synthetic identities.
  • Lead platform and vendor strategy including selection, performance oversight, cost optimization, and configuration.
  • Establish governance, operating rhythms, KPIs, and success metrics to assess risk posture and effectiveness.
  • Partner with Engineering, Product, and Security to align digital and physical risk strategies.
  • Provide leadership during platform stability incidents by managing response protocols and systemic improvements.
  • Collaborate with Legal and Privacy teams to ensure fraud and identity strategies remain compliant.
  • Represent digital identity strategy and risk outlook in executive and senior leadership forums.

What we're looking for

  • 8+ years of experience in trust, safety, risk management, fraud, identity, or similar domains.
  • 5+ years of experience leading senior leaders or complex cross-functional teams.
  • Proven experience with platform strategy and vendor governance.
  • Experience operating in regulated or highly controlled environments.
  • Familiarity with modern identity validation techniques like digital IDs, adaptive identity, and signal orchestration.
  • Background in e-commerce, retail, gig-economy, or high-scale consumer platforms.
  • Option 1: Bachelor's degree in a related field and 7 years of experience in project/program management or operations.
  • Option 2: 9 years of experience in project/program management or operations and 4 years of supervisory experience.
  • Master’s degree in a related field and 6 years of experience in project/program management or operations (preferred).
  • Knowledge of implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards and assistive technologies (preferred).

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