below marketmost similar roles pay hereabove market
This role pays more than
83%
of similar roles. Most pay
$158,625–$214,900
— the blue band above.
At the midpoint, this role pays about
$226k
versus about
$187k
for comparable roles.
Based on 240 similar postings.
Employer
About Nvidia
Nvidia is a leading designer of graphics processing units (GPUs) and system-on-chip units, powering gaming, professional visualization, data centers, and artificial intelligence workloads. Industry: Semiconductors & AI Computing
Nvidia currently has
1763 open roles
on FindRole.
Listed pay typically runs
$184,000–$287,500
across 1151 roles with salary data.
The Senior Customer Success Operations Manager joins the Digital Customer Success team to scale the operating model through digital solutions that improve platform adoption and value realization. In this hands-on role, you will serve as the technical lead, translating strategy into scalable operational solutions by assessing processes, workflows, systems, and data models. You will design, build, and operationalize digital customer journeys, developing workflows, prototypes, automations, and self-service resources. Key responsibilities include leveraging enterprise systems and adoption signals to automate post-sales journeys. You will utilize Generative AI, AI agents, CRM, APIs, integrations, and enterprise SaaS platforms like ServiceNow. You must collaborate with Engineering, Product, IT, and Sales Operations to deliver production-grade capabilities that enhance customer engagement and solve complex technical requirements across the enterprise.
Translate post-sales adoption strategies into scalable digital solutions, workflows, and technical requirements.
Design and build digital customer journeys, prototypes, and lightweight automations to improve platform adoption.
Identify opportunities to scale post-sales journeys by analyzing existing processes, systems, and data structures.
Develop and deliver digital assets including videos, self-service resources, and automated customer experiences.
Operationalize digital solutions using AI agents, automation, and other emerging technologies to enhance value realization.
Partner with Engineering and Product teams to manage requirements, technical validation, and UAT for production-grade capabilities.
Leverage enterprise systems and data signals to automate and enable digital customer journeys across the organization.
What we're looking for
BS degree or equivalent experience.
12+ years of experience in Customer Success, Customer Success Operations, Solutions Consulting, Product Operations, Business Systems, or similar roles.
Strong understanding of business processes, enterprise platforms, operational procedures, and data architectures to create scalable digital solutions.
Hands-on experience designing and implementing scalable Customer Success workflows, automations, and technology-enabled experiences.
Experience partnering with Engineering, Product, IT, Sales Operations, and implementation teams on enterprise technology initiatives.
Experience with Generative AI, AI agents, workflow automation, CRM, APIs, integrations, and enterprise SaaS platforms.
Excellent communication, partner coordination, analytical, and problem-solving skills.
MS in Computer Science or equivalent experience in a related professional background (preferred).